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WHF Smart Tags Reviews
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- Location: AustraliaNo response from support - I have exceeded their tagging limits and there are no other plans to select so my store is not functioning correctly. I need a response to my email so that I can fix the error "Current plan limits exceeded"
- Location: United States - About 4 years using the appI don't think this company actually exists anymore. Used to be able to get a response from them when things go wrong (which happens a lot), but they literally just don't respond now. Guessing someone set this up at some point and is not off doing other things. Buyer beware!
- Location: United Kingdom - Over 2 years using the appNo reply from support in 8 days. The app does what it is supposed to, but help is nonexistent. I will update if I hear back from them.
- Location: United States - Over 2 years using the appI literally never leave reviews but the customer support for this app is horrific. I reached my limit on the current plan and I've been trying tp upgrade my plan for months and months now with absolutely no response from the team
- Location: United States - 23 days using the appI emailed and live chatted more than a handful of times for support and didn't get a single response. Couldn't get app to work. :(
- Location: United States - 21 days using the appThis app does what it says it is going to do and we have seen it to work flawlessly thus far. We use it to tag products automatically and it has been going strong with its real-time tagging for a month with no hiccups. Hopefully it will continue but so far it has proven to be a great app for a small business.
- Location: Czechia - Over 2 years using the appWe were on basic plan and it worked nice. Our order numbers jumped more than 1000+ for one of our store and it stopped working immediately. No intimation that the plan needs upgrading. We upgraded the plan but it would go and tag all the historical orders (though they were already tagged) which means we hit the 5000+ orders number in a month immediately. Now it stops working again. Its frustrating experience to tag each and every incoming order manually even when you paid for a service to do exactly that.
- Location: Australia - Almost 3 years using the appLike others have said, support used to be good but now I can't get a reply. It has been working well but I can't get help with upgrading my plan. Shame.
- Location: Australia - Over 1 yearEven without support, this app is one of the best around for any kind of tagging (products/customers/orders). Just need a bit of setup and works perfectly.
- Location: Australia - Over 1 year using the appExcellent app once you have figured out how the Smart tagging works. Really similar to Smart Collection (collections natively in Shopify)