All Shopify App Store reviews created on 2024-11-24
- The Coffee Mug ShopDeletedFrom app: Wishlist HeroLocation: Germany - Over 1 year using the appEine wirklich fantastische App vom Entwickler, die bei unseren Kunden hervorragend ankommt und sich perfekt skalieren lässt. Besonders begeistert uns die Möglichkeit, auch eine kostenlose Version zu nutzen, die großes Interesse weckt. Die Auswertungen sind super hilfreich, und auch der Free Trial hat uns überzeugt. Nach langer Zeit mit der kostenlosen Version haben wir jetzt ein Upgrade durchgeführt und sind mehr als zufrieden!
- Tech TroveDeletedFrom app: Air Product Reviews App & UGCLocation: United Kingdom - 4 months using the app"Damian" you are amazing and very helpful.
- From app: Judge.me Product Reviews AppLocation: France - 10 months using the appsupport très réactif et efficace
- From app: Trustoo.io Product Reviews AppLocation: Portugal - 13 days using the appPia helped me again like always..... Thumbs up
- From app: Kaching Bundles Quantity BreakLocation: Denmark - 8 days using the appReally helpful support!
- From app: Judge.me Product Reviews AppLocation: United States - 5 months using the appI had trouble installing the widgets on the collection page. Connected with Nouhaila immediately and she helped me fix it under 5 minutes. Amazing support!
- From app: TikTokLocation: France - 4 days using the appTikTok c'est l'appli mondiale la plus utilisée !!
- From app: SKUGenLocation: United States - Over 1 year using the appOur experience with SKUGEN was absolutely horrendous. The so-called “customer service” from Bogdan was nothing short of dismissive and condescending. He repeatedly demanded screenshots of the same billing information—data they could clearly access themselves. Despite being on their “free” plan, we were charged $1.99 monthly, which is outrageous. Instead of addressing the issue, they bumped us into their “automatic SKU generation” plan without our consent—something Shopify offers for free, by the way. We had unknowingly paid for this app for two years, and when we questioned their shady practices, they refused to refund us all of the months that we were charged for a free plan. It took escalating the issue to Shopify and other governing bodies to even begin addressing the problem. As if that wasn’t bad enough, the app itself is clunky, confusing, and offers the bare minimum in functionality. Their billing is a complete mess, which seems intentional to trap users. There are far better apps out there that provide similar services without this level of frustration and unethical behavior. Save yourself the headache—SKUGEN is not worth your time or money. RESPONSE TO SKUGEN'S COMMENT: It’s deeply frustrating to see SKUGEN continuing to deflect accountability and dismiss valid concerns. For clarity: I was refunded for 3 months, but I was charged for over a year on what was supposed to be a free plan. Despite sending all the requested information multiple times, the response I received has been nothing but gaslighting and attempts to shift blame. You claim that plan changes require explicit user consent, yet I was charged for a downgrade I didn’t approve and then all the sudden moved to a paid tier without any transparency or notification. Unlike other apps on Shopify that clearly communicate pricing changes well in advance, SKUGEN failed to provide any such notice. The lack of transparency and unwillingness to take responsibility speaks volumes about the company’s practices. Let me reiterate: this isn’t about the money—it’s about honesty and integrity. Users deserve to know what they’re paying for and to have issues resolved without being misled or stonewalled. Shopify is now investigating the situation, and I encourage others who have had similar experiences to do the same. Additionally, the app itself leaves much to be desired. It’s unintuitive, confusing, and offers subpar functionality compared to its competitors. Customer service is just as lacking, with limited availability and dismissive responses, especially for users in time zones like PST (which is only around midnight). Other apps in the Shopify ecosystem provide better features, superior support, and transparency in billing practices—SKUGEN is simply not worth your time or energy. If you value straightforward tools and ethical customer service, I urge you to look elsewhere. There are far better options available that won’t leave you feeling cheated or ignored.
- From app: SearchPie SEO & Speed optimizeLocation: United Kingdom - 2 days using the appI'll put it on neutral. It was a great onboarding experience with live support. Strange is to get asked to rate the app during the onboarding process. See all 4 and 5 star reviews, this seams to be standard on this app. Right after the review the support agent disappeared. I uninstalled the app again. I am scared it just changes randomly tings. I spent hundreds of hours on the shop and not knowing what effectively is being changed, is scary and some reviews say that their store got messed up completely. Also the scanning of the pages is not worth much. I have over 1000 pages, so it would take about 20 days to scan all the pages (ca. 50 pages per day are being scanned). It could be a great app but not knowing what that app really does is not worth the risk for me. So overall a very mixed feeling.
- Agletless Elastische VetersDeletedFrom app: Auto DS: AI Dropshipping & PODLocation: NetherlandsI’ve given AutoDS more than enough chances, but after days of frustration, countless hours of wasted work, and unhelpful support, I’ve had enough. Here’s my experience: