All Shopify App Store reviews by GLANIX from Germany

  • GLANIX
    2024-12-24

    From app: EPROLO‑Dropshipping & Branding
    Location: Germany - 4 months using the app
    Eprolo is the worst dropshipping agency I've ever worked with and I strongly advise against even considering working with them. Here are the biggest problems I've experienced: Unreliable delivery times: Promised delivery times are completely unrealistic. Even if you pay extra for faster shipping, orders regularly arrive much later than stated. Customers are frustrated and this has a direct impact on your business. Lies and incompetence: The support agents, especially Evelyn, are the epitome of unprofessionalism. One day you are told that a problem is solved, the next day everything is different again. You are obviously being lied to just to keep you quiet. No responsibility for mistakes: If Eprolo makes a mistake - be it with the order, the product, shipping or communication - they take no responsibility whatsoever. Refunds? Not a chance! Instead, you are fobbed off with empty promises. Poor product quality: The products delivered are often of inferior quality. This destroys customers' trust in your business and not only costs you money in the long term, but also your reputation. Incorrect tracking information: The tracking numbers provided often don't work or show incorrect information. Customers are constantly asking where their order is and you can't provide a reasonable answer. No transparency: From costs to delivery times, Eprolo is a mess. They don't keep their promises and leave you in the dark about what's really going on. Poor communication: Customer service is extremely difficult to reach. When you finally reach someone, you feel like you're talking to a wall. No real solution, just standard phrases. If you are looking for a dropshipping agency that is reliable, honest and professional, then Eprolo is the worst choice you can make. Your business deserves a partner that keeps its promises - and that's definitely not Eprolo!