Clyde | Warranty Platform
Everything you need to make revenue on the sale of warranties.
by Cover Genius
App Info
Pricing
Reviews (40)
Clyde | Warranty Platform Reviews
What people think about this app?Clyde is highly regarded among users for its ease of use, seamless integration with Shopify, and exceptional customer support. The app simplifies the process of offering extended warranties, allowing businesses to upsell these plans to their customers effortlessly. Positive reviews emphasize the customizable interface, which enables businesses to tailor the warranty options to suit their brand. The responsive and supportive team has been consistently praised for their prompt assistance and guidance. However, negative reviews point to communication issues and delays in account approvals since Clyde was acquired by CoverGenius. Overall, Clyde's positive reviews outweigh its negative ones, highlighting its appeal as a valuable tool for businesses seeking to enhance customer experience and generate additional revenue through extended warranty programs.
Pros
- Enhanced customer satisfaction: Simplification of extended warranty purchases and provision of a dedicated claims platform.
- Increased revenue streams: Additional profit opportunities through customization of warranty margins.
- Streamlined warranty management: End-to-end warranty administration and control over program aspects.
- Exceptional customer support: Highly responsive and supportive team ensuring smooth integration and ongoing assistance.
Cons
- Poor customer service: communication has stopped, contracts not being updated, and no response to inquiries.
- Integration issues: difficulties installing and integrating the app.
- Limited support: no automated responses and emails for invoices being ignored.
- Account restrictions: not accepting new accounts for 6 months.
Filter reviews by
40 Reviews
Sort by
Create Date
Full Reviews
- Location: United StatesWe've been working with Clyde for quite some time, and our experience has been positive overall. Their customer service is good, and their product is a valuable addition to ours. While we've faced some frustration due to certain requirements that they are currently unable to fulfill, we remain optimistic and look forward to continuing our partnership
- Location: United States - Over 5 years using the appClyde has been a game-changer for our Shopify store! The platform is easy to integrate, and the team made the setup process seamless. Offering extended warranties to our customers has not only boosted our revenue but also increased customer confidence in their purchases.
- Location: United States - 6 months using the appWe started with the program when it was just Clyde and in the first year the service was great, however we did not have a ton of warranty purchases as our website was not set up on shopify yet. While customer service seems pretty thin at times ever since the aquisition we have switched to shopify we have seen a significant lift on warranty purchases and so far our customers seem happy. I would like a direct AM to help us figure out how we can make the tool even better for our customers.
- Location: United States - Over 4 years using the appClyde was purchased by Cover Genius, and ever since their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and I can't find a single person who works at the company who has been able to help me. I will update the review if anyone ever gets back to me.
- Location: United States - Over 1 year using the appI don't know what changed but seemingly since Clyde was acquired by another company, their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and haven't even gotten so much as an automated response.
- Location: United States - 9 months using the appNot Working. No Solution. No Customer Service. 1 month with this deal.
- Location: United States - About 3 hours using the appIt's just trash. I am building a drop shipping furniture store and whoever they are sent me a reply saying that I am not a good fit. TRASH!!!
- Location: United Kingdom - 10 days using the appI think Clyde has one of the most promising warranty management plug-in. However, at the moment I am frustrated with the apps because of these reasons in order of sequence:- 1. (Poor customer service) The support team is not responsive at all. I sent 5 emails at 3 different times and none of them were replied unless when I change my password which usually done by a bot. 2. Clyde is only available for US customers 3. After setting up payment process through micro-deposit, I was expecting the warranty to show up in my product page but it isn't and still pending until today. The only reason I wrote this review is due to #1 and I hope they will reply to my email as soon as possible so I can revise my review. I hope somebody from their team will take quick action and reach me out as fast as possible. Otherwise, I wouldn't recommend this apps if the customer service is so poor.
Show Reply
- Location: United States - Over 2 years using the appI've been requesting help for over a year, at least 3 or 4 times, and can never get a reply. I just need someone from customer service to email me and help me get things configured correctly.
Show Reply
- Location: United States - 11 months using the appI like this app, support was fast and phenomenal and they helped integrating this app in a timely manner. I love the variety of modification options they offer about how it will be shown on my website.
Show Reply