App Info
Pricing
Reviews (90)
PreOrder Alpha Reviews
What people think about this app?People highly recommend Pre-Order Alpha for its ease of use in creating pre-orders and displaying banners on various store pages. Its quick setup, customizable ribbon color, and efficient customer service earn praise. The app's ability to tag pre-orders, send notification emails, and automate pre-orders based on inventory levels is also valued. Additionally, it effortlessly manages backorder products at a variant level, catering to specific business needs. While some users experienced initial technical difficulties, the app's responsive support team effectively resolved the issues, highlighting its dedication to customer satisfaction. However, one negative review mentions the pre-order button appearing on all products instead of specifically tagged ones, indicating occasional glitches. Overall, Pre-Order Alpha is well-received for its simplicity, customization options, and reliable support.
Pros
- Quick and easy pre-order creation: Enables seamless activation of pre-order banners on multiple store pages.
- Automated pre-order management: Automates pre-orders based on inventory levels and sends special pre-order notification emails.
- Exceptional customer support: Offers prompt and personalized assistance, resolving any issues swiftly and efficiently.
- Free and user-friendly: Provides a comprehensive pre-order solution without any cost, ensuring ease of use for merchants.
Cons
- Insufficient support: long wait times and unresolved issues.
- Bugs and glitches: random pre-order appearances, jumpy placement, and crashes.
- Functions stop working: sudden errors and unavailability of pre-order options.
- Setup issues: delays in functionality and initial non-appearance on the website.
Filter reviews by
90 Reviews
Sort by
Create Date
Full Reviews
- Location: Canada - Over 3 years using the appI have been emailing support for over a 2 weeks with no response! Can't make any adjustments, backend only has error codes! Such as 500 | Internal Server Error, and Application error: a client-side exception has occurred (see the browser console for more information).
- Location: United States - Over 1 year using the appThis app routinely goes offline with server issues effectively making its usefulness obsolete and requiring more admin work to reset the entire inventory of items it is applied to. Support contacts are ghosts with no response provided when the servers fail.
- Location: Canada - Almost 3 years using the appCan someone respond to my emails about the app crashing for the 5th time and messing up all my preorders.....paying for this thing and cant even get an email back.....
- Location: Colombia - Over 3 years using the appLa app tiene el servidor caido y no puedo contactarme con soporte por ningun medio, esta interfiriendo en la configuración de mi sitio
- Location: United States - About 3 years using the appThis app constantly crashes! The server will go done and the pre-order function stops working! No support. This app cannot handle high order volume. It crashes constantly. I do not recommend this app. I have been using this app for over a year. Stray away!!
- Location: Canada - About 2 years using the appBest service, fixed my issue on a Sunday in a flash. App works great out of the box. Can't thank them enough!
- Location: Germany - About 2 years using the appIch kann absolut nur gutes berichten. Die Bedienung ist übersichtlich und leicht zu verstehen und die Funktionen sind für meinen Gebrauch völlig ausreichend. Wenn mal etwas nicht funktioniert (war bei mir in 3 Jahren nur 2x), hat der Support sofort geholfen und das wieder behoben. Antwort kam innerhalb von ein paar Stunden und spätestens einen Tag später lief alles wieder problemlos.
- Location: Spain - 10 months using the appAfter almost 8 months of use without problems, it has suddenly stopped working (500, Internal Server Error). Creating chaos in our store as many products no longer appear in pre-order and consequently being sold massively. There is no way to contact them and they do not answer the email sent to support. Is the fault permanent? Are you going to solve it?
- Location: Canada - Over 1 year using the appIf you need preorders on your site then this is the only app you need. Very customizable and reliable. We had a tiny glitch when we switched themes but the support staff was there to fix it within minutes. Can't say enough nice things about this app!
- Location: United States - 2 days using the appI hit a bug on the app and John assisted me soooooo perfectly! Its brilliant the way the app works especially the mixed cart warning!! Some customers overlook the preorder sign which causes issues, but with the warning up, it forces them to pay attention which elevates all confusion! Thank you for such an amazing app!