App Info
Pricing
Reviews (27)
ShareASale Reviews
What people think about this app?Filter reviews by
31 Reviews
Sort by
Create Date
Full Reviews
- Location: United StatesIf you already use Shareasale and need to change the way tracking works when you "upgraded" your Shopify cart - this app is what you need. I have no experience with the datafeed portion that others are complaining about, but the tracking works.
- Location: United States - 11 minutes using the appJust awful. All app screens are blank and the pixel code won't save because there's errors. Impossible to configure.
- Location: Canada - 14 days using the appSimilar to other user experiences - I had to place 3 test orders which resulted in me getting charged with Shopify fees, only to find out after two hours of the application that they expect almost 1K in setup fees. If they had informed me up front I would never have bothered.
Show Reply
- Location: United Kingdom - 1 day using the appWe've been very hesitant in joining ShareASale due to the very poor ratings of their Shopify application. We finally set up the account and spent a number of days emailing back and forth with the company ( of which all their responses were slow), and very annoyingly when we finished installing and applying the code to our website, we were met with a page asking us to pay a setup fee. The fees consisted of $625 joining fee (non-refundable), THEN an additional $125 minimum deposit AND (if that wasn't enough), a $35 per month account fee. These costs were never displayed to us until after creating an account and applying code. This has wasted many hours of our time and we will not be using ShareASale due to such high costs involved. We will take our business elsewhere.
Show Reply
- Location: United States - Over 1 year using the appI'm not one to ever write a negative review and can usually resolve issues easily but the customer service with shareasale is the most unresponsive and worst I have ever dealt with as a business owner. We've tried to get help with an urgent issue for over two weeks now (which should have a simple solution) and their team doesn't address and resolve the issue and won't hop on a 10 min call to solve it together. I have emailed, called and submitted tickets and nothing. I asked them to help escalate the issue but the two responses I have gotten from Maxine and Stephan have gotten us nowhere. Super disappointed in our experience so far and unfortunately since they won't help solve the problem we will likely be switching affiliate programs. If you're looking for an affiliate program with support, this is not the one to go with.
- Location: Ukraine - About 1 hour using the appToo much Joining Fee.
- Location: United States - 5 days using the appThe program seems to be good, but the customer service is non-existent. I can't get a hold of anyone. They are incredibly responsive on the sales side, but once you sign up, they drop off the face of the earth. I am shocked to find that they don't have an implementation team to help you get up and running. You are left to try and figure things out on your own. They have some help articles, but non of them address my issues and questions. I have called, emailed, submitted tickets...and nothing. I even tried going back to my original sales rep, who blew me off and told me to submit a ticket. I hope I can come back and change this review later, but right now, it doesn't look promising. I'll give it through tomorrow and then I'll be asking for a refund and moving on to another program. For such a high up front implementation fee, I expect better.
Show Reply
- Location: Estonia - 8 months using the appThey have charged me over $1,000 and there is not a single sale. I asked for a refund of $ 150 that was on my balance, but support does not answer. Scammers. You need to be careful.
Show Reply
- Location: United States - 4 months using the appI don't think such poor rating is unjustified. Just the other day after I paid, I tried to seek some official tutorials on how to set up the program, but I received a reply that it was a self-service platform and they could only give some suggestions. Didn't even read my email needs carefully and I don't think the cooperation will provide any good service after that. I suggest that merchants who haven't joined yet can consider working with other affiliate marketing platforms that offer better services, seriously.
- Location: United States - 5 minutes using the appThe app does not load at all in any browser. I'm assuming they pushed code right before the holiday and are having trouble getting it fixed with everybody out of office but it's currently unusable.
Show Reply