All Shopify App Store reviews created on 2025-02-18

    2025-02-18

    Location: Pakistan - 8 months using the app
    I really love using Sky Pilot for digital downloads pf my artwork. It is one of the best and user-friendly apps. I would recommend it to everyone looking to have a smooth platform for digital downloads. The customer service is highly responsive and effective. I am ever so grateful for their help. The person, Cherose, who just helped is awesome! solved my long-standing problem
  • Location: United States - 5 months using the app
    this is a free app that allows me to restrict access to certain pages of my website via password and that’s exactly what I was looking for! I haven’t used the feature live yet with customers but have tested it out for myself and it seems to be a very functional app overall. Haley was very helpful and responsive via the live chat in accommodating my customization requests!
    2025-02-18

    Location: Netherlands - Almost 3 years using the app
    Helpful and quick support by Abuzar!
    2025-02-18

    Location: India - 4 months using the app
    Editing my review after a week of integration. Had a few glitches, but the technical team was proactive in helping it get resolved.Good Platform for a dropshipper to get started in India. Wish I had one like this when I started. The platform is evolving and the team along with the founders work close knit with store owners. There are lot of other features that are still yet to be launched and I am awaiting for the same. Until I revisit the review I hope the platform becomes an ideal launch platform for buddying e-commerce entrepreneurs.
    2025-02-18

    From app: Wishlist Hero
    Location: Malta - 3 months using the app
    Awesome and quick support, i needed adjustments, they made it like they could read my mind. Yomna is really nice, thank you! <3
    2025-02-18

    Location: Canada - 4 months using the app
    Customer service is absolutely terrible. The experience has been disheartening and only foreshadows what is to come if we stay with them. We just signed up with Marsello and as soon as we became a paying customer, we couldn't get a hold of anyone. BEFORE signing up, I met with several staff members and they all seemed quite eager to help. Support does reply to our emails but the response time is usually about 6 or more hours. Even then, you reply and they don't get back to you for another few hours with a very generic response. How do you expect a business owner to sit tight while being kept in the dark? Customers have already signed up and waiting to use our loyalty program, only to be told it isn't working. This has a negative impact and only serves to discredit our business in the eyes of our customers. 'Ghosting us' speaks to their lack of professionalism as a whole. Their point system is buggy and it is evident. They haven't ironed out all the kinks. EDIT: The issue was escalated and the technical team took over. This are up and running now.
    2025-02-18

    Location: France - About 1 year using the app
    The VITALS team is incredibly responsive! They reply quickly and professionally to every request, ensuring a smooth and hassle-free experience. Their support team is not only fast but also very knowledgeable, always providing clear and effective solutions. It’s rare to find such a dedicated and customer-focused service. Highly recommended!
    2025-02-18

    Location: France - 7 months using the app
    Très bon service, aimable et réactif
  • Location: Israel - 27 days using the app
    Thanks for your support team, and especially Rodrigo! amazing service, very kind and helpful. Appreciate it, thank you :)
  • Location: Canada - Almost 4 years using the app
    Great service. Had a problem that got fixed right away. Would definitely recommend.