Octocom AI Chatbot & Live Chat

4.9• 10 reviews

AI customer support & experience, drive sales and loyalty

Developed by Octocom LTD

Information Pricing Reviews10

About this app

Launched

2024-08-22

Screenshots

1 / 6

Stand out with unmatched customer support

Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs.

Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty.

Key Features

AI Post sale support: order management, order tracking, product usage
Personalized product recommendations for potential customers
24/7 Answers to questions about product features, availability, specifications
AI constantly reads and scans your catalog and website so it's always up-to-date
Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram

Insights & Metrics

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Pin up to 3 metrics for quick access.

Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Octocom AI Chatbot & Live Chat Shopify app.

Category Positions

Ranking of Octocom AI Chatbot & Live Chat in best match categories of the Shopify App Store

Name	Position	Page

Helpdesk	36 / 183 1	2
Chat	160 / 768 22	7 1

Insight

AI-driven summary of Octocom AI Chatbot & Live Chat category positioning

Market fluctuations observed across 2 mid-tier categories, with Helpdesk holding to reach #36.

Featured category

Helpdesk

2 categories analyzed

Position

#36

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

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