App Overview
Bad Customer: A simple solution for Shopify merchants to prevent chargebacks from repeat offenders. This app flags orders based on customers' history of chargebacks across other sites, checks for PO Box addresses, notes mismatched billing/shipping states, and identifies multiple account users. By highlighting these risks early, Bad Customer helps you save time and money without complex algorithms, ensuring a straightforward approach to fraud prevention.
Screenshots
Identify problem customers before you ship.
Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.
Key Features
- Identifies customers who have charged back on other sites.
- Flag orders to PO Boxes or when billing/shipping are in different states.
- Flag orders from customers who create multiple accounts.
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