Focal Live Chat & Helpdesk

5• 1 reviews

Boost sales and support with integrated Live Chat and CRM

Developed by Focal Software, Inc

About this app

Launched

2021-03-11

Screenshots

1 / 6

One live chat support inbox for all your social inbox messages

Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget

Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience.

Key Features

Enable Live chat widget and omnichannel box for social apps
Instantly engage customers with live chat support feature
All in one customer support dashboard. Manage all query with one platform
Automate repetitive tasks & provide quick and seamless experience to customers
Reporting and Analytics about the status of each and every conversation

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Focal Live Chat & Helpdesk Shopify app.

Category Positions

Ranking of Focal Live Chat & Helpdesk in best match categories of the Shopify App Store

Name	Position	Page

Forms	110 / 176 1	5
Chat	431 / 834 24	18 1

Insight

AI-driven summary of Focal Live Chat & Helpdesk category positioning

Market fluctuations observed across 2 mid-tier categories, with Forms holding to reach #110.

Featured category

Forms

2 categories analyzed

Position

#110

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

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