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Buddy: RTO reduction via automated AI driven voice calls for COD verification and address updates
Breeze Buddy is an automated COD verification tool that uses voice AI to call customers, confirm their orders, and validate address details. It helps merchants reduce RTO by identifying genuine COD orders post purchase. Merchants can customize when and how calls are triggered and set their own retry logic. Breeze Buddy also provides an analytics dashboard to track call pickup rates, confirmation outcomes, and RTO impact. Install Breeze Buddy to automate COD verification at scale.
Key Features
- Detects customer language and speaks in the same language automatically.
- Full control over calling window, retries, and scheduling rules.
- Captures detailed address changes from customers and updates them accurately.
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