App Overview
Charla Live Chat enhances customer experience for Shopify stores by enabling instant live chat support. The app provides an intuitive agent dashboard with visitor insights and quick response tools, alongside custom chat flows and AI chatbots to assist agents. It also includes a knowledge base, mobile apps for on-the-go access, multi-site management from one inbox, and feedback tools to gather customer insights.
Screenshots
Connect with your visitors instantly with our live chat software.
Charla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Instagram, and Messenger) into one simple inbox. Help customers instantly, automate common questions, and boost sales with 24/7 support powered by your own knowledge base and built-in help desk. Charla is easy to set up, comes with unlimited conversations, and is designed to help Shopify stores convert more while spending less time on support.
Key Features
- Take the load off your agents with custom Chatflows and AI Chatbots.
- Knowledge Base and Help Desk. Every tool you need to deliver the best support.
- Chat on the Go with iOS/Android and Windows/macOS Apps
- Multi-Site Support. Have one inbox for all your different stores.
- OmniChannel with Instagram/Messenger and WhatsApp Integration
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