Desku: Leading AI Chatbot

4.9• 5 reviews

Automate customer service & boost sales with Desku AI Chatbot.

Developed by Desku.io

About this app

Launched

2022-04-20

App Overview

Desku is an AI-powered chatbot designed specifically for eCommerce businesses to streamline customer support, enhance sales, and improve operational efficiency. By unifying email, chat, Instagram, Facebook, and other channels in one inbox, Desku simplifies omnichannel communication. It also allows seamless order management—editing, refunding, duplicating, or canceling orders directly through the app. With AI-driven ticket management, customer inquiries are resolved quickly, while an AI CoPilot provides support teams with instant access to customer details. Additionally, 24/7 AI support ensures FAQs are answered promptly via chat and a comprehensive Help Center, helping businesses boost conversions and deliver consistent, round-the-clock service.

Screenshots

1 / 5

Desku automates customer support,provides product recommendations, and tracks orders with AI Chatbot

Desku is an AI-powered chatbot that automates customer support, provides real-time order tracking, and enhances sales with personalized product recommendations. It instantly responds to customer inquiries, reducing support workload and improving response times. Designed for eCommerce businesses, Desku increases conversions, streamlines live chat interactions, and ensures 24/7 customer service through AI automation.

Key Features

Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox
Order management: Edit, refund, duplicate, and cancel orders From Desku itself
Quick responses: Resolve questions instantly using AI-powered ticket management
AI CoPilot for Support teams to have all the customer details at finger tips
Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI

Insights & Metrics

Pinned0/3

Pin up to 3 metrics for quick access.

Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Desku: Leading AI Chatbot Shopify app.

Category Positions

Ranking of Desku: Leading AI Chatbot in best match categories of the Shopify App Store

Name	Position	Page

Chat	392 / 834 21	17 1
Helpdesk	101 / 201 7	5 1

Insight

AI-driven summary of Desku: Leading AI Chatbot category positioning

Market fluctuations observed across 2 mid-tier categories, with Helpdesk holding to reach #101.

Featured category

Helpdesk

2 categories analyzed

Position

#101

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

Best alternatives to Desku: Leading AI Chatbot

Tidio ‑ Live Chat & AI Chatbot

4.7(1278)

Free plan available. Free trial available.

Help shoppers instantly with live chat and AI-powered support.

Gorgias: AI, Helpdesk & Chat

4.2(657)

From $10/month. Free trial available.

Instantly resolve support inquiries and grow your business.

Commslayer: AI Helpdesk & Chat

4.9(194)

Free plan available. Free trial available.

Helpdesk & chat by the ex-Lifetimely founders

SmartBot: Leading AI Chatbot

4.7(407)

Free plan available

Unlimited AI Chat: Enhancing Sales and Improving Service

Chaty Chat Buttons & WhatsApp

4.9(276)

Free plan available

Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons

Orderify ‑ Order Edit Cancel

4.8(69)

From $4.99/month. Free trial available.

Let customers edit, cancel and reorder orders instantly