App Overview
EcoReturns is an AI-powered Shopify app designed to streamline returns and exchanges while minimizing refunds and fraud. It automates essential processes, including pickups, shipping labels, refunds, store credits, and exchanges, enhancing efficiency and customer satisfaction. The app features a customizable return portal, integration capabilities with various systems, and AI tools that help reduce returns and improve profitability. By offering faster processing times and a superior post-purchase experience, EcoReturns supports businesses in retaining customers and boosting loyalty.
Pros
- Efficient return handling: Automates returns and exchanges, reducing manual effort and increasing efficiency.
- Improved customer experience: Provides a convenient and user-friendly return portal, enhancing post-purchase experiences.
- Increased profits: Reduces return rates and streamlines the return process, maximizing profits during BFCM.
- Excellent customer support: Offers exceptional customer service, providing timely assistance and support.
Cons
- Poor customer support: slow and unresponsive, lack of escalation channels.
- Uncertain value: does not meet expectations despite winning a benchmarking process.
- Negative user experience: customers find the app unsatisfactory for unknown reasons.
- Lack of transparency: hidden fees or limitations that are not disclosed upfront.
Screenshots
AI-powered returns automation app: Push exchanges, store credits & turn refunds into revenue.
Tired of manual or semi-automatic returns draining profits? EcoReturns automates RMA, returns, exchanges, refunds, credits and labels, cutting TAT and RTO using AI. It has a highly configurable return portal, policies, reasons, notification & automation rules. Migrate seamlessly from Loop Returns, Aftership, Return Prime, Parcel Panel, or ReturnGo. Provide a great post-purchase experience and make customers happy. All of this with a proactive support to meet your custom needs.
Key Features
- Automate Pickups, Shipping labels, refunds, credits, notifications & exchanges.
- Choose inbuilt discounted shipping rates or plug in your own carriers.
- Highly configurable return portal, policies, reasons, sub-reasons & automations.
- Integrate with Carriers, 3PL, ERP, OMS, CRM, Dropship etc, using API & Webhooks.
- AI tools for lower refunds, credits, RTO & chat for better experience & margins.
EcoReturns: AI powered Returns FAQs
Yes! Try EcoReturns: AI powered Returns free plan. For more details about EcoReturns: AI powered Returns pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.