Shipway: Logistics Aggregation

4.3• 182 reviews

Last Mile Logistics Aggregation & Shipping Soln. for eCommerce

Developed by Shipway

Information Pricing Reviews182

About this app

Launched

2016-04-29

App Overview

Shipway is an all-in-one logistics solution for Indian D2C e-commerce, aggregating multiple carriers and automating key processes such as AI-driven courier allocation, fraud detection, NDR management, WhatsApp COD confirmation, order tracking via SMS/WhatsApp, and returns automation. This app streamlines operations, enhances customer experience, and improves delivery efficiency.

Pros

Comprehensive shipping solution: Aggregates multiple carrier partners, providing consolidated access to a wide range of shipping options.
Automated features: AI carrier allocation, fraud detection, NDR Automation, and WhatsApp flows streamline shipping processes, saving time and reducing errors.
Enhanced order management: Order tracking, notifications, returns & refund automation, and Shopify integration enable efficient order fulfillment and post-purchase support.
Exceptional support: Proactive KAM support and prompt customer service ensure quick resolution of queries and assistance with shipping operations.

Cons

Unreliable service: Return portal and notifications issues, slow response time to resolve concerns.
Limited courier options: Lack of reliable options like BlueDart or FedEx, especially in non-metro areas.
Complex interface: Delays in syncing new orders, lack of one-click booking, and difficulty in order cancellation.
Poor customer support: Lack of prompt responses, unprofessional communication, and limited international integration support.

Screenshots

1 / 5

Seamless eCommerce Courier Aggregation & Shipping Solution

Shipway: All-in-one ecommerce courier/logistics aggregation and shipping solution in India.

Shipway is a one-stop logistics aggregation solution built for Indian D2C Ecommerce that aggregates multiple carrier partners in one place. Shipway has become a reliable shipping solution with its advanced automation features like AI Carrier allocation (Based on pin codes, warehouse locations, etc), Fraud detection, NDR Automation, WhatsApp flows for COD order confirmation & address verification, Pro-active KAM support, Order tracking and notifications, returns & refund automation.

Key Features

Logistics aggregation & auto-courier allocation for faster shipping
Automate order processing from multiple channels with labels & invoices
NDR management & follow-ups to reduce RTO losses and improve delivery rates
Return automation for processing instant refunds & exchanges
Branded tracking & order notifications via SMS/WhatsApp to reduce WISMO calls

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Shipway: Logistics Aggregation Shopify app.

Category Positions

Ranking of Shipway: Logistics Aggregation in best match categories of the Shopify App Store

Name	Position	Page

Delivery and pickup	24 / 505 1	1 1
Shipping rates	13 / 473 4	1

Insight

AI-driven summary of Shipway: Logistics Aggregation category positioning

Market fluctuations observed across 2 mid-tier categories, with Shipping rates climbing by 4 to reach #13.

Featured category

Shipping rates

2 categories analyzed

Position

#13

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

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