InsureShield Order Protection
Manage fraud, shipping, and checkout risk in one app
Developed by UPS Capital Insurance Agency Inc.
App Overview
InsureShield Package Protect offers a reliable solution for safeguarding shipments against loss, damage, and theft with flexible, pay-as-you-go coverage. Designed to integrate seamlessly with your Shopify store, this app allows you to set up custom rules based on order value, SKU, or location to protect specific shipments. Your customers can opt-in for protection during checkout, enhancing their shopping experience with fast claims resolution and prompt refunds or reorders. With 24/7 claim tracking and a user-friendly online portal for managing payments, InsureShield Package Protect helps you provide peace of mind while streamlining shipping protection and support.
Pros
- Fast and easy claims processing: Pays claims typically within days hence ensuring smooth and quick refunds.
- Automatic order coverage: Efficiently protects orders based on set preferences, saving time and effort.
- Peace of mind: Gives both sellers and customers assurance that their packages are protected against mishaps like damage, loss, or theft.
- Competitive coverage rates: Offers cost-effective insurance plans, providing excellent value for money.
Cons
- Substandard support: Lack of communication with customers, no response to emails and phone calls.
- Billing issues: Auto-billing even when the app is not in use, false charges based on inaccurate data.
- Incompatibility: Not suitable for orders processed by methods other than shipping, limited coverage for orders integrated from external sources.
- Hidden fees: Unexpected deductions from claim refunds, expenses beyond what is initially charged to customers.
Screenshots
Reduce fraud before shipping and protect deliveries after checkout with simple rules‑based coverage.
The InsureShield® app helps merchants manage shipping and fraud risk across the order lifecycle. AI‑powered Risk Intelligence identifies higher‑risk orders before fulfillment, while shipping insurance helps address covered loss, damage, or theft after shipment across major carriers. Merchants can enable solutions individually or together, apply back‑end business rules, and offer optional checkout protection. Automate better decisions with fewer disruptions. Backed by UPS Capital®.
Key Features
- Identify high-risk orders automatically with AI-driven risk scores
- Improve chargeback dispute resolution with automated chargeback appeal templates
- Invoice value shipping insurance for loss, damage, or porch-pirated theft
- Increase trust with checkout protection and backend rules‑based protection
- Reduce customer disruption caused by claim delays
Best alternatives to InsureShield Order Protection
Captain Shipping Protection
Shipping protection/shipping insurance fully controlled by you
InsureShield Order Protection FAQs
Yes! Try InsureShield Order Protection free plan. For more details about InsureShield Order Protection pricing, check here.