Pros
- Unified Communication: Consolidates all messages from multiple platforms (WhatsApp, Instagram, Facebook, Live Chat) into a single inbox.
- Enhanced Customer Relationship Management (CRM): Allows for easy management of customer interactions, tracking of interactions, and creation of deals.
- Streamlined Marketing: Enables sending of marketing messages and notifications to current and potential customers.
- Efficient Customer Engagement: Provides real-time visitor tracking, proactive outreach capabilities, and mobile app support for uninterrupted communication.
Cons
- Lack of customer support: unresponsive agents who close cases without resolving issues.
- Aggressive marketing practices: bombarding users with unwanted emails despite uninstalling the app.
- Unreliable product: frequent error 500s hindering usage, even during the free trial.
- Spam-like behavior: contacting potential customers through existing chat features and website contact forms without prior consent.
Screenshots
Receive messages in your inbox, manage them in CRM and re-engage them with the Marketing solution.
Bring all your communication together in one app. Receive all messages from WhatsApp, Instagram, Facebook, Live Chat in one unique inbox, manage them through the built-in CRM and send marketing messages and notifications to your current and potential customers. Add new customers to the CRM at any time to start an active interaction, leave reminders and create new deals on the sales funnel. Inbox, CRM and Marketing are in Jivo!
Key Features
- All major messaging platforms are integrated into Jivo plus marketing tools
- Offer calls from your website (even video calls) with your phone number
- Send Popup + WhatsAp campaigns to your potential customers to convert them
- Use internal CRM to follow up with offers, requests and build your customer base
- Chat routing, departments, voice message, transfers, reminders and many more...
JivoChat: Live Chat & WhatsApp FAQs
Yes! Try JivoChat: Live Chat & WhatsApp free plan. For more details about JivoChat: Live Chat & WhatsApp pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.