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Subscription app & COD solution to scale recurring payments

Joy Subscription App, COD Form Reviews

What people think about this app?

Many users find Joy to be user-friendly, easy to set up, and helpful for managing subscriptions. They particularly value the responsive and helpful customer support team. The app's key features include discounted subscription options, automatic billing, and a user-friendly portal for customers. One negative review mentioned the lack of some features, but positive reviews outweigh the negative in number and praise the app's ease of use and customer service. Overall, users appreciate Joy's efficiency, simplicity, and outstanding customer support.

Pros
  • Streamlined Management: Consolidates subscriptions, subscribers, products, and discounts in one platform for effortless control.
  • Enhanced Customer Experience: Empowers customers with convenient 1-click checkout widgets and a user-friendly portal for subscription management.
  • Exceptional Customer Support: Offers responsive and tailored assistance to resolve queries and optimize app functionality.
  • Seamless Integration: Quickly sets up subscriptions, utilizes intuitive interfaces, and adapts to custom themes to ensure effortless integration.

Filter reviews by

Overall rating

5

126

4

4

2

1

1

1

Top Locations

United States

(40)

Germany

(15)

United Kingdom

(11)

France

(10)

Australia

(8)

Other

(48)

Time Spent Using App

Less than 3 days

(78)

Less than 7 days

(15)

Less than 14 days

(13)

Less than 28 days

(14)

Other

(11)

Review Reply Time

Less than 1 day

(4)

Less than 3 days

(32)

Less than 7 days

(34)

Less than 14 days

(22)

Less than 28 days

(4)

Other

(1)

132 Reviews

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Full Reviews
  • Location: Australia
    Audrey was great and fast to respond to my questions and assistance with configuration, very pleased.
    Joy Subscription App, COD Form replied
  • Location: Belgium - 1 day using the app
    Très bon service client, rapide et efficace. Hana a pu répondre à mes attentes et me donner un bon coup de main pour ma boutique. Je recommande !
    Joy Subscription App, COD Form replied
  • Location: United States - 14 days using the app
    So far I have very few complaints about this app, especially compared to the Shopify Subscriptions app. Currently there are a couple key features that I need for the service I use subscription apps for, mainly the ability for customers to choose their first billing date, and then the ability for customers to reschedule ALL future orders, and not just the next order for a subscription. The support team has told me they will be implementing those features sometime in the future, with a pretty quick response time to boot. Once these features are implemented, my 4 star will be changed to a 5 star. I had another issue as well that was caused by a weird interaction with another app, I reported it and they pretty quickly fixed that issue as well.
    Joy Subscription App, COD Form replied
  • Location: United Kingdom - 27 days using the app
    Support has been brilliant in ensuring app is set up perfectly for my store and widget fits my theme.
    Joy Subscription App, COD Form replied
  • Location: United States - About 1 hour using the app
    Really user friendly and intuitive! The support staff is amazing - Abby helped me customize my page almost immediately and was able to answer my questions. Highly recommend!
    Joy Subscription App, COD Form replied
  • Location: United States - About 3 hours using the app
    The Joy Subscription App is exceptionally user-friendly, making it seamless to set up subscription functionality for our online store in no time. The interface is intuitive, and the features cover everything we need for managing subscriptions. Hana provided prompt, professional, and detailed technical support, helping us customize the appearance to perfectly match our brand style. The whole experience exceeded our expectations. We are extremely satisfied and would highly recommend Joy to anyone looking for a reliable subscription solution!
    Joy Subscription App, COD Form replied
  • Location: Japan - About 12 hours using the app
    ウィジェットの設定方法が分からなかった時に、チャットによるサポートをお願いしたらとてもスムーズに対応してくれて助かりました。 AbbyとAndrew(技術者)にはとても感謝しています。
    Joy Subscription App, COD Form replied
  • Location: France - 4 days using the app
    Joy Subscription App, COD Form replied
  • Location: Belgium - 13 days using the app
    For the moment we're installing this app to our webshop, we got some great help from Audrey in the process. Thank you Audrey.
    Joy Subscription App, COD Form replied
  • Location: Australia - 28 days using the app
    Thank you so much to Hanna, she assisted me with changing the subscription product widget to reflect my brand colours. I really appreciate this as it keeps my brand tone and personality across my entire website. It's important to love your website to reflect you and your business. So kind to help me and it was done so quickly.
    Joy Subscription App, COD Form replied