App Info
Pricing
Reviews (62)
LiveChat: Live Chat App Reviews
What people think about this app?LiveChat is highly praised for its user-friendliness, extensive features, and exceptional customer support. Users appreciate the seamless integration, which allows them to engage customers effectively and increase sales conversions. The app's ability to provide customer details, send product recommendations, and access order history directly enhances the shopping experience. The 24/7 support and prompt resolution of queries ensure peace of mind for businesses. However, some users have expressed concerns about the app blocking the checkout button and excessive notifications.
Pros
- Personalized shopping experience: Proactively engage with shoppers based on pre-set messages and send customized discounts based on their behavior.
- Enhanced customer support: Access customer details, view their cart, and order history directly in the app to provide targeted assistance.
- Increased sales: Send product recommendations that guide customers to specific pages in your store, boosting conversion rates.
- Exceptional support: Offers 24/7 support via chat, ensuring prompt assistance for any queries or technical issues.
Cons
- Blocks the Shopify "checkout" button on mobile devices, leading to lost sales.
- Ineffective as a CRM, lacking the ability to find a list of customers with provided contact details.
- Poor customer support that fails to cancel subscriptions or provide adequate assistance.
- Overly complex and counterintuitive interface, hindering its simple use case.
Filter reviews by
63 Reviews
Sort by
Create Date
Full Reviews
- Location: United States - 5 months using the appVery helpful and got us set up wit a trial extension as were are switching to LiveChat from Gorgias
- Location: United Kingdom - About 1 month using the appWe've used this platform for over 16 months and can't fault it. From a technical side it's always stable and the support is second to none (except ours ;) ). Can't work out how to make the chat behave how you want? Just ask them! I have fielded several questions about how to change certain aspects to suit our business and the technical advice is always top notch, often receiving multiple different ways to solve one problem. Keep doing what you do guys, it's a pleasure to work with you
- Location: New Zealand - About 2 months using the app
- Location: Australia - Over 1 year using the appApp is easy and convenient for customers to use, makes it easy to assist by showing exactly all relevant information, including their recently viewed store pages and products, as well as what's in their cart. LiveChat customer support is prompt and friendly, Grzesiek solved our problem immediately!
- Location: United States - Over 3 years using the appSeamus was a huge help! We were having some issues with some features on LiveChat and he took so much time to help me figure out what was causing it. He gave me step by step instructions on different troubleshooting options until we finally found the issue. It ended up being a quick and easy fix!! Everything is working the way it should now! Thank you again for your help!
- Location: United Kingdom - 8 months using the appUsed since 2016 and still our 'go-to' chat app. All the features we need with a very well laid-out interface. And support - if you need it - is instant and super efficient.
- Location: Canada - Over 1 year using the appLinking LiveChat to our Shopify store was very simple to set up, and the tools we use to help our customers were simple and intuitive to use from day 1. The Automations available through LiveChat have raised our customer service levels, allowing us to send the right message, to the right customer at the right time.
- Location: United States - About 1 year using the appAwesome App with powerful features. Worth the price! Shout out to Dawid who gave me the answers I needed !
- Location: Poland - 7 minutes using the appThe app is great!!! I can literally close sales on the go and handle Instagram and other channels all from ONE PLACE! It’s super reliable, easy to use, and really helps boost my conversions!
- Location: United States - About 1 year using the appWe have been using LiveChat for about a year now. It has greatly enhanced our ability to assist our customers.