What people think about this app?

Overall, Loop Returns & Exchanges receives positive feedback from users who appreciate its user-friendly interface and seamless integration with Shopify. The app's customization options, ability to streamline operations, and features like "Shop Now" are praised. Onboarding support and customer service are highly rated, with users expressing appreciation for the team's responsiveness and willingness to assist with specific business needs. Negative reviews highlight the complexity of the onboarding process and occasional customer input errors. Despite this, the app's ability to drive higher retention metrics, reduce cash refunds, and enhance customer satisfaction make it a popular choice for businesses seeking to optimize their returns process.