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MultiPixels ‑ Social Pixels Reviews

What people think about this app?

MultiPixels receives positive feedback for its ease of use and reliable pixel setup capabilities that simplify advertising across multiple platforms (Facebook, Instagram, TikTok, Snapchat,Pinterest). Users value its secure pixel creation and efficient ad data tracking, eliminating technical difficulties. Additional growth tools include custom audience creation, product catalogs, and bot management, ensuring profitable scaling. MultiPixels is well-received for its 24/7 support and exceptional customer service, providing quick issue resolution. However, the app also receives criticism for potential bugs, improper uninstallation, and lack of clear subscription cancellation instructions. These negative experiences can diminish the overall user experience.

Pros
  • Simplified pixel management: Takes the hassle out of pixel setup, backup, and publishing, making it easy for businesses to scale their social media advertising efforts.
  • Comprehensive growth tools: Offers custom audience creation, product catalogs, bot management, and more to enable fast and profitable scaling.
  • Enhanced accuracy: Allows businesses to specify a collection for each pixel, ensuring accurate tracking of ad data for different product niches.
  • Exceptional support: Provides 24/7 support and has a dedicated team of experts to resolve any pixel issues promptly and efficiently.
Cons
  • Pixel setup issues: pixels not firing properly on all pages, buggy uninstallation process.
  • Persistent data collection: pixel continues to collect data even after uninstallation.
  • Hidden subscription costs: automatic charges occur even after app is uninstalled.
  • Insufficient functionality: limited features without paid upgrades, resulting in frustration and wasted time.

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Overall rating

5

25

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11

Top Locations

Brazil

(7)

United States

(5)

India

(5)

Israel

(3)

Australia

(3)

Other

(15)

Time Spent Using App

Less than 3 days

(3)

Less than 7 days

(3)

Less than 14 days

(6)

Other

(24)

Review Reply Time

Less than 1 day

(7)

Less than 3 days

(8)

Other

(2)

38 Reviews

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Full Reviews
  • Location: India - 12 days using the app
    Total dump App Please Don't Waste Your Money the app will we not working with multiple pixel

    Show Reply

    MultiPixels ‑ Social Pixels replied 2024-06-11
    We sincerely apologize for any inconvenience you've experienced. We noticed that we didn't receive any support requests from you. Our support is available to assist with any concerns and get it working for you. Alternatively, reach out to us for a full refund. Kind regards, MultiPixels team
  • Location: France - 13 days using the app
    Very useful application if you have problems with the installation or propagation of your pixels, and God knows there are some... as well as incredible customer service
    MultiPixels ‑ Social Pixels replied
  • Location: Australia - 4 days using the app
    Duncan is extremely knowledgeable and was willing to assist me with my issues. I would recommend this app and by extension the support team!
    MultiPixels ‑ Social Pixels replied
  • Location: South Africa - About 1 month using the app
    I appreciate the great Service from Duncan, great app.
    MultiPixels ‑ Social Pixels replied
  • Location: Brazil - Over 1 year using the app
    MultiPixels ‑ Social Pixels replied
  • Location:
    It's exactly what I was looking for. This app is really great and really works well with my website. I will continue to use this app because it just works
    MultiPixels ‑ Social Pixels replied
  • Location: Brazil - About 1 month using the app
    Impossible to cancel the subscription from Shopify panel, no clear information about it. I hope that company understand that this kind of trick make a horrible customer experience.

    Show Reply

    MultiPixels ‑ Social Pixels replied 2023-08-09
    I'm truly sorry to hear about the inconvenience you've experienced with our app. I completely understand how frustrating it can be when things don't seem to work as expected. First and foremost, I'd like to clarify that we promptly responded to your initial query. However, it seems our response might have inadvertently landed in your spam or junk folder. I apologize for the oversight and appreciate your understanding. To assist you further, please note that all Shopify apps, including ours, can be uninstalled directly from your Shopify dashboard. Simply navigate to 'Settings', then click on "Apps and sales channels", and from there you should be able to uninstall the desired app. If you require any additional assistance or have further questions, please don't hesitate to reach out. Kind regards - the StoreAddons Team
  • Location:
    Thanks for your good service! We had an issue with initiate checkout on our store. The support was helpful and it got fixed in no time. I highly recommend this app.
    MultiPixels ‑ Social Pixels replied
  • Location: United States - 3 days
    MultiPixel absolutely rocks! The biggest problem with Facebook is it's very hard to talk to a human and we're one of the lucky ones with a Facebook rep. The support we have received from MultiPixel has been excellent :)
    MultiPixels ‑ Social Pixels replied
  • Location: Hong Kong SAR - 18 minutes using the app
    This program is still collecting my pixel data even though I have uninstalled it. The pixel data of my website is abnormal. I have spent a long time troubleshooting this problem, and it has not been resolved until now.

    Show Reply

    MultiPixels ‑ Social Pixels replied 2023-07-06
    We sincerely apologize for any confusion or inconvenience you've experienced. We deeply regret that you had a less than satisfactory experience, and we take your feedback seriously as it helps us improve our services. From your review, it appears there may have been some misunderstanding. We believe you may have confused our application with another of a similar name from your email. According to our records, our app was installed on your store for just 17 minutes. We recognize that this situation may have been frustrating and we truly regret any inconvenience caused. Our main goal is to provide excellent customer service and we are eager to resolve this situation to your satisfaction. Please don't hesitate to reach out to us directly at support@storeaddons.com. Warm regards - The StoreAddons Team