WhatsApp & Helpdesk ‑ MyAlice

4.6• 10 reviews

Centralize every order, every conversation, even social DMs.

About this app

Launched

2021-11-18

App Overview

MyAlice is a customer service platform tailored for Shopify merchants, enabling efficient management of customer interactions across multiple channels like WhatsApp, Instagram, Facebook, and more. By consolidating messages from various sources into a single feed, businesses can prioritize communications effectively, convert inquiries into sales, and enhance customer retention. The app offers features such as live chat widgets, order management directly within the platform, personalized broadcast campaigns via WhatsApp, and tools to recover abandoned carts. Designed for seamless migration from other platforms, MyAlice streamlines operations, helping merchants increase conversions and streamline their customer service processes.

Screenshots

1 / 12

Increase sales through WhatsApp & other DMs. Send campaigns and automate order-related notifications

Locales, translations, price rules

Key Features

Live chat and social channel widget for customer support and increase sales.
Prioritize WhatsApp, email, chat, and social comments/DMs in one feed.
View, edit, and cancel Shopify orders without leaving the MyAlice customer view.
Send personalized WhatsApp broadcast campaigns to your customer lists.
Use WhatsApp to recover abandoned carts, automate checkout reminders, and more.

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the WhatsApp & Helpdesk ‑ MyAlice Shopify app.

Category Positions

Ranking of WhatsApp & Helpdesk ‑ MyAlice in best match categories of the Shopify App Store

Name	Position	Page

Operations	472 / 490 5	20
Operations - Other	34 / 180 2	2
Chat	181 / 838 25	8 1

Insight

AI-driven summary of WhatsApp & Helpdesk ‑ MyAlice category positioning

Market fluctuations observed across 3 mid-tier categories, with Chat climbing by 25 to reach #181.

Featured category

Chat

3 categories analyzed

Position

#181

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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No data

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