Okendo: Reviews & Loyalty

4.9• 1302 reviews

Create Superfans with Reviews, Loyalty, Referrals & Quizzes

Developed by Okendo

About this app

Recognition

Launched

2018-06-12

App Overview

Okendo enhances Shopify stores by empowering businesses to turn customers into loyal advocates through customizable reviews, seamless referral programs, engaging product quizzes with rewards, on-site feedback display, and unified customer profiles. These tools drive conversions, boost retention, and fuel business growth.

Pros

Comprehensive customer engagement: Encompasses reviews, referrals, surveys, quizzes, and loyalty programs to foster strong customer relationships throughout the buying journey.
Personalized customer experience: Customizable email flows, Klaviyo integration, and customer attributes enable tailored outreach and targeted marketing campaigns.
Superior customer support: Dedicated success managers provide hands-on onboarding, integration assistance, and prompt issue resolution, ensuring a seamless implementation.
Excellent value: Affordable pricing with flexible plans offers a cost-effective solution for businesses of all sizes, delivering high returns on investment.

Cons

Unreliable customer service: Slow response times, lack of investigation, and unhelpful resolutions.
Insufficient support: No phone support, limited chat support with agents who lack knowledge or provide incorrect information.
Pricing discrepancies: Unexpected and unjustified double charges.
Unorganized onboarding process: Disjointed communication, delays, and lack of guidance or support from the onboarding team.

Screenshots

1 / 11

Grow faster with AI-enabled community marketing apps from Okendo.

Product reviews, product tags, selling plans, price rules

Key Features

AI-powered Review displays and UGC collection automations.
Loyalty programs based on points, perks, store credit & direct rewards.
Product recommendation quizes, community badges & dynamic surveys and polls.
Integrations with Shop, TikTok, Google, Klaviyo, Walmart and 50+ 3rd party apps.
Hands-on, 24-7 customer support and strategy guidance for all users

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Okendo: Reviews & Loyalty Shopify app.

Category Positions

Ranking of Okendo: Reviews & Loyalty in best match categories of the Shopify App Store

Name	Position	Page

Customer loyalty	19 / 490 6	1
Loyalty and rewards	21 / 378 1	1
Product reviews	15 / 407 2	1

Insight

AI-driven summary of Okendo: Reviews & Loyalty category positioning

Market fluctuations observed across 3 mid-tier categories, with Product reviews holding to reach #15.

Featured category

Product reviews

3 categories analyzed

Position

#15

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

Hide Data

No data

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