OnCustomer: Livechat & Chatbot

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Improve customer experience on website with livechat & chatbot

Developed by Novaon Tech

About this app

Launched

2024-04-26

Screenshots

1 / 4

Omnichannel chats: Livechat, Messenger, Instagram, Shopee, Email, Youtube, Telegram, SMS, Zalo.

Price rules

Key Features

Conversation management: Automatic Routing conversation from multiple channels
Bot website: Automated lead tools help optimize customer conversion on website
SLA: Alerts and reporting for conversations violating Service Level Agreements
Surpport: Interaction channel and ticket management to manage customer complaint
CSAT & Survey: Collect automatically customer feedback and surveys

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the OnCustomer: Livechat & Chatbot Shopify app.

Category Positions

Ranking of OnCustomer: Livechat & Chatbot in best match categories of the Shopify App Store

Name	Position	Page

Chat	503 / 838 95	21 4
Support - Other	72 / 122 18	3

Insight

AI-driven summary of OnCustomer: Livechat & Chatbot category positioning

Market fluctuations observed across 2 mid-tier categories, with Chat slipping by 95 to reach #503.

Featured category

Chat

2 categories analyzed

Position

#503

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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