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Onepilot empowers e-merchants with a fully flexible solution to handle the customer service.
Onepilot makes Customer Care Outsourcing simple and flexible. We provide a 100% human, instant and 24/7 answer. With this application, we will be able to retrieve the information from each order and their status from Shopify so that our customer service agents can access them directly on their ticket processing page, the Ticket Center. This will be possible for all of our clients who integrate Shopify into our platform.
Key Features
- Resolving tickets from all ticketing tools at one place, the Ticket Center.
- Regrouping all the back-office, payment tools, additional tools from customers.
- Agents have access to knowledge bases, courses before resolving tickets.
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