App Overview
Peek! is a Shopify app designed to enhance customer understanding through session replay and integrated surveys. It allows businesses to analyze user behavior, identify pain points, and gather feedback directly post-purchase. By providing insights into sessions and enabling seamless survey integration, Peek! helps improve user experience and drive conversions effectively.
Pros
- Detailed analytics: Tracks customer behavior, including browser type, session duration, location, and timestamp.
- User surveys: Enables direct communication with customers for feedback on pain points and store performance.
- In-depth understanding: Helps businesses identify areas for improvement by analyzing customer behavior patterns.
- Improved conversion rate: Accessible insights on customer interactions and pain points empower businesses to optimize their websites for better conversions.
Cons
- No support response: despite contacting support multiple times, users often receive no response.
- Limited or missing replays: access to recordings becomes limited or lost entirely, even on paid plans.
- Lack of free tier: users are suddenly prompted to pay to continue using the app, with high monthly charges of up to $999 USD.
- Frequent technical issues: the app often encounters errors, making it difficult to access or use features.
Screenshots
Record user sessions, understand your customer, and provide versatile surveys to improve your store
See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance.
Key Features
- Convert visitors into customers. Replay full session recordings to understand UX
- Easy to read insights and ecommerce specific segmentation
- Build a connection with your customers with post-purchase surveys
- Easy to read insights take the guesswork out of why a landing is not converting
- Centralize survey responses to better understand user feedback
Best alternatives to Peek! ‑ Better Replay & Survey
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MIDA: Heatmap, Replay Checkout
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Peek! ‑ Better Replay & Survey FAQs
Yes! Try Peek! ‑ Better Replay & Survey free plan. For more details about Peek! ‑ Better Replay & Survey pricing, check here.
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