Zoko: WhatsApp for D2C Brands
Power marketing, support, and cart recovery on WhatsApp
Developed by Bourbon Science Inc.
App Overview
Zoko: WhatsApp CRM is a powerful tool designed specifically for Shopify e-commerce brands, enabling seamless integration with WhatsApp to enhance customer engagement and streamline operations. The app helps businesses recover abandoned carts, convert Cash on Delivery orders, and send targeted broadcasts through dynamic segmentation. It supports efficient customer service at scale by allowing direct orders via WhatsApp, driving upsells, and automating customer journeys based on activity. Key features include a synced Shopify product catalog for easy browsing and purchasing within chats, automated post-order notifications to improve customer experience, and customizable flows for cart recovery, review collection, and chatbot interactions. Additionally, Zoko integrates with ChatGPT to offer AI-powered bots, optimizing customer service by handling inquiries efficiently. This comprehensive solution empowers businesses to boost sales, support customers effectively, and foster long-term retention through WhatsApp.
Pros
- Streamlined customer communication: Centralizes WhatsApp messages, broadcasts, and template messages on a single platform, enabling efficient and organized communication.
- Automated chatbots and flows: Allows businesses to create no-code chatbots and automated flows to handle common inquiries, improving customer experience and efficiency.
- Enhanced marketing capabilities: Facilitates targeted WhatsApp marketing campaigns, including broadcasts, automated messages, and personalized content, to drive engagement and conversions.
- Comprehensive customer support: Offers dedicated support via onboarding calls, documentation, and a responsive team to assist businesses in maximizing their WhatsApp integration and achieving their goals.
Cons
- Harassment and threats: threatening users who leave negative reviews by reporting them to other platforms.
- Poor support: slow response times and limited assistance for technical issues.
- Compatibility issues: inability to link to WhatsApp Business accounts and requiring additional third-party apps for integration.
- High costs: subscription fees and additional charges for messages, making it expensive for startups.
Screenshots
WhatsApp marketing, automation & support for D2C brands. Powered by AI flows and a multi-agent inbox
Zoko connects your Shopify store to WhatsApp® so you can manage marketing, sales, support and automation from one platform. Run broadcast campaigns to segmented customer lists, recover abandoned carts with automated flows, send order notifications, and handle conversations with a multi-agent shared inbox. Zoko's flow builder and AI chatbots work directly with your Shopify data, so every message reaches the right customer at the right moment.
Key Features
- Customers browse your Shopify catalog and buy inside WhatsApp - no redirect
- Send WhatsApp campaigns using Shopify segments - purchases, tags, activity
- Whole team, one WhatsApp number - handovers, notes and routing built in
- Recover carts, send post-purchase updates, upsells & retention - fully automated
- Answer customer questions with AI - your team steps in only when it matters
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Zoko: WhatsApp for D2C Brands FAQs
No. Zoko: WhatsApp for D2C Brands pricing starts at N/A. For more details about Zoko: WhatsApp for D2C Brands pricing, check here.