Zoko: WhatsApp & Instagram CRM
Power marketing, support, and cart recovery on WhatsApp
Developed by Bourbon Science Inc.
App Overview
Zoko: WhatsApp CRM is a powerful tool designed specifically for Shopify e-commerce brands, enabling seamless integration with WhatsApp to enhance customer engagement and streamline operations. The app helps businesses recover abandoned carts, convert Cash on Delivery orders, and send targeted broadcasts through dynamic segmentation. It supports efficient customer service at scale by allowing direct orders via WhatsApp, driving upsells, and automating customer journeys based on activity. Key features include a synced Shopify product catalog for easy browsing and purchasing within chats, automated post-order notifications to improve customer experience, and customizable flows for cart recovery, review collection, and chatbot interactions. Additionally, Zoko integrates with ChatGPT to offer AI-powered bots, optimizing customer service by handling inquiries efficiently. This comprehensive solution empowers businesses to boost sales, support customers effectively, and foster long-term retention through WhatsApp.
Pros
- Streamlined customer communication: Centralizes WhatsApp messages, broadcasts, and template messages on a single platform, enabling efficient and organized communication.
- Automated chatbots and flows: Allows businesses to create no-code chatbots and automated flows to handle common inquiries, improving customer experience and efficiency.
- Enhanced marketing capabilities: Facilitates targeted WhatsApp marketing campaigns, including broadcasts, automated messages, and personalized content, to drive engagement and conversions.
- Comprehensive customer support: Offers dedicated support via onboarding calls, documentation, and a responsive team to assist businesses in maximizing their WhatsApp integration and achieving their goals.
Cons
- Harassment and threats: threatening users who leave negative reviews by reporting them to other platforms.
- Poor support: slow response times and limited assistance for technical issues.
- Compatibility issues: inability to link to WhatsApp Business accounts and requiring additional third-party apps for integration.
- High costs: subscription fees and additional charges for messages, making it expensive for startups.
Screenshots
Use store data to chat, sell, recover carts,run segmented campaigns & more on WhatsApp and Instagram
Zoko helps e-commerce brands use WhatsApp® to recover abandoned carts, convert COD orders, send WhatsApp® broadcasts, and support customers at scale. Take orders on WhatsApp®, drive upsells, and automate customer journeys based on store or chat activity. With WhatsApp® chatbots, cart recovery flows, marketing automation, multi-agent inboxes, and much more, Zoko powers sales, support, and retention for 3000+ fast-growing DTC brands across 70+ countries.
Key Features
- WhatsApp Catalog: Sync your Shopify catalog and take orders on WhatsApp
- WhatsApp Broadcast: Market to the right customer with dynamic customer segments.
- Order Notifications: Automate real-time order delivery alerts for your customers
- Flows: Recover abandoned carts, collect reviews, build chatbots and a lot more.
- ChatGPT Integration: Automate conversations and FAQs with AI-powered chatbots.
Zoko: WhatsApp & Instagram CRM FAQs
No. Zoko: WhatsApp & Instagram CRM pricing starts at $39.99. For more details about Zoko: WhatsApp & Instagram CRM pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.