App Overview
Redo is a Shopify app designed to enhance your business operations by transforming returns and exchanges into opportunities for increased sales and customer loyalty. The app offers personalized AI-powered customer service, self-service flows, and a comprehensive email/SMS platform with interactive elements. It allows you to create branded landing pages for upselling, turn order tracking emails into promotional tools, manage claims efficiently, reduce refunded revenue, and boost profit at every stage of the buyer journey.
Pros
- Boost sales and customer loyalty: Offers return coverage and an exchange-first experience to increase satisfaction and repeat purchases.
- Enhance customer service: Provides personalized support through AI and self-service flows, streamlining return management and improving communication.
- Drive revenue: Promotes upsells and generates additional income through order tracking and package protection.
- Cost-effective and seamless: Integrates easily with existing policies and processes, with no monthly costs or complicated setup, while offering affordable coverage options for customers.
Cons
- Return cost misrepresentation: coverage rate higher than advertised.
- Lack of transparency: inquiries about pricing based on order volume before providing support.
- Poor customer service: unresponsive once initial setup is complete.
- Insufficient functionality: limited free features compared to paid options.
Screenshots
Elevate shopper experiences with premium returns, order management, conversion & email marketing.
Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with an order management system. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP.
Key Features
- Increase profit at each touchpoint of the buyer journey.
- Reduce refunded revenue and take complete control of your return experience.
- AI customer service in one unified inbox. Both for desktop and mobile app.
- A full email and sms platform with unique interactive elements
- Increase conversion rates in your checkout flow with AI-driven A/B testing
Redo FAQs
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.