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Jotform Inc.

Shopify apps for helpdesk and more

Shopify Partners profile
Top categories:ChatHelpdesk
Avg rating3.8
Top category#11Helpdesk
On Shopify1 yr
About Jotform Inc.

Jotform Inc. is a United States-based developer specializing in helpdesk and chat solutions. Since its founding in 2025, the company has curated a portfolio of two applications. They maintain an average rating of 3.8 across their total review base of 31.

Their flagship offering, Jotform AI Chatbot - Live Chat, is designed to enhance customer support and increase sales through AI-driven engagement. This app holds a 3.8 rating from 31 reviews and carries the Built for Shopify certification. Their development efforts currently span across the chat and helpdesk categories.

The developer is recognized for its commitment to high-quality integrations within the Shopify ecosystem. With their flagship app achieving Built for Shopify status, they demonstrate a focus on meeting rigorous platform standards. They continue to provide professional tools to assist merchants with customer service automation.

live chat improveimprove customer supportimprove customercustomer supportchat improve customerlive chatcustomerlivechat and boostsales improve customersupportlivechatimprove customer satisfaction
Merchant demographics

Based on 32 verified reviews

Time to review

< 1 month56%
1-3 months22%
3-6 months13%
6-12 months3%
Unknown6%

Top merchant geographies

United States40.6%
United Kingdom12.5%
Canada9.4%
Singapore6.2%
France3.1%
Others28.1%
Review snapshot

Across all apps

3.8
32 total reviews
Apps by Jotform Inc. - LetsMetrix | Shopify app store metrics