Net Promoter Score CalculatorFree Online Tool
Calculate your Net Promoter Score instantly. Measure customer satisfaction and loyalty with our easy-to-use NPS calculator tool.
Calculate Your NPS Score
Enter the number of respondents for each score from 0 to 10
How to Use Net Promoter Score Calculator
Calculate your NPS in three simple steps
Enter Responses
Input the number of respondents for each score from 0 to 10 based on your survey results.
Check Summary
Review the automatic breakdown of Promoters (9-10), Passives (7-8), and Detractors (0-6).
Get NPS Result
Instantly see your Net Promoter Score calculated as % Promoters minus % Detractors.
Why Use Net Promoter Score Calculator Tool
Powerful features to help you understand customer loyalty
Quick & Accurate
Get instant NPS calculations with precise results. No manual math required.
Visual Breakdown
See clear visual representation of Promoters, Passives, and Detractors with percentages.
Free & Easy
Completely free tool with an intuitive interface. Works for any survey size.
Measure Loyalty
Understand customer satisfaction and loyalty levels to improve your business.
Understanding NPS Metrics
Learn what each metric means and how to interpret your score
Promoters (Score 9-10)
Your loyal enthusiasts who will keep buying and refer others, fueling your growth. These customers are highly satisfied and actively promote your brand.
Passives (Score 7-8)
Satisfied but unenthusiastic customers who are vulnerable to competitive offerings. They won't actively promote your brand but won't discourage others either.
Detractors (Score 0-6)
Unhappy customers who can damage your brand through negative word-of-mouth. These customers had a poor experience and may discourage others from your business.
NPS Score Range (-100 to +100)
The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
Frequently Asked Questions
Common questions about NPS calculation
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