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Reliable order tracker:track orders to drive sales and loyalty

17TRACK Order Tracking Reviews

What people think about this app?

People generally think highly of the 17TRACK Order Tracking app, praising its user-friendly interface, accurate tracking information, and extensive courier coverage. The app's notification system and additional features, such as barcode scanning and email synchronization, are also well-received. Customers appreciate the app's ability to provide real-time updates on their package status, reducing anxiety and helping them plan accordingly. The multi-language support and seamless experience across different platforms are also cited as strengths. However, one negative review highlights the app's complexity for novice users and the potential for technical issues that can disrupt checkout processes.

Pros
  • Seamless customer experience: Branded tracking page, real-time notifications, and personalized alerts.
  • Enhanced tracking: Global courier coverage, accuracy, and detailed analytics for optimized shipping.
  • Reduced operational costs: Chargeback reduction via PayPal Push and automated order tracking features.
  • Improved efficiency: Barcode scanner, email synchronization, and seamless integration with e-commerce platforms.
Cons
  • Limited features: features that require payment to use.
  • Difficult to understand and use: the app is not suitable for beginners.
  • Poor integration with other apps: the app does not integrate well with Omnisend, and the Apple Pay tracking order feature does not work properly.
  • Negative impact on the business: the app caused a glitch in the checkout process, resulting in lost revenue.

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Overall rating

5

4624

4

175

3

18

2

6

1

18

Top Locations

United States

(960)

France

(591)

China

(404)

United Kingdom

(367)

Hong Kong SAR

(244)

Other

(2275)

Time Spent Using App

Less than 3 days

(1612)

Less than 7 days

(264)

Less than 14 days

(302)

Less than 28 days

(399)

Other

(2218)

Review Reply Time

Less than 1 day

(7)

Less than 3 days

(22)

Less than 7 days

(8)

Less than 14 days

(2)

Less than 28 days

(3)

Other

(5)

4841 Reviews

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Full Reviews
  • Location: France
    10/10 perfect
    17TRACK Order Tracking replied
  • Location: Lithuania
    I'm absolutely thrilled with 17TRACK! It's by far the best package tracking tool I've ever used. It doesn't just show where my package is, but it also provides detailed information about every stage of delivery. What I particularly like: Versatility: 17TRACK supports a huge number of postal services and couriers from all over the world. This means I can track any of my packages, no matter where they're shipped from. Accuracy: The tracking information is always up-to-date and accurate. I've never encountered a situation where 17TRACK showed incorrect data. User-friendly interface: The 17TRACK website and mobile app are very easy to use. Everything is intuitive, and I can easily find the information I need. Notifications: I really appreciate the ability to receive notifications about changes in the status of my packages. This allows me to always be aware of where they are. Detailed information: The possibility to see detailed information about each stage of delivery. It's very convenient when ordering from different parts of the world. Thanks to 17TRACK, I no longer worry about my packages. I always know where they are and when to expect their delivery. I recommend 17TRACK to anyone who wants to have a reliable package tracking tool." Here are some of the key points that can be highlighted in a positive review of 17TRACK: Versatility and support for many postal services. Accuracy and up-to-date data. User-friendly interface. Availability of notifications. Detailed information. These aspects make 17TRACK a valuable tool for tracking packages.
    17TRACK Order Tracking replied
  • Location: France
    17TRACK Order Tracking replied
  • Location: Switzerland
    love it!
    17TRACK Order Tracking replied
  • Location: Singapore
    Very easy to use and responsive customer support.
    17TRACK Order Tracking replied
  • Location: United States - 7 minutes using the app
    So far so good, just installed the app on my shopify drop shipping website, noticed a message that I can increase my quota and support (Jay) did that in no time, also was very kind and respectful. thank you so much, and I hope this is my one stop place to provide tracking information to my customers.
    17TRACK Order Tracking replied
  • Location: Hong Kong SAR
    great
    17TRACK Order Tracking replied
  • Location: Israel
    very clearly for customers
    17TRACK Order Tracking replied
  • Location: Hong Kong SAR
    17TRACK Order Tracking replied
  • Location: Morocco - 3 months using the app
    Franchement, cette appli est un game changer ! Plus besoin de courir après mes numéros de suivi sur 15 sites différents, tout est centralisé ici. Je rentre mon numéro, et hop, je sais exactement où est mon colis ! J’adore les notifications en temps réel, plus de stress en attendant mes commandes. L’interface est fluide, facile à utiliser, bref, que du bonheur ! Petit bémol ? Parfois, les mises à jour prennent un peu de temps, mais ça dépend des transporteurs. En résumé : pratique, efficace, indispensable ! Je recommande à 100 % !
    17TRACK Order Tracking replied