Chatra — Live Chat & Chatbot

4.7• 301 reviews

Chat with site visitors to boost engagement and drive sales.

Developed by Roger Wilco LLC

Information Pricing Reviews (301)

About this app

Launched

2015-10-29

App Overview

Chatra is a comprehensive tool for e-commerce businesses seeking to enhance customer interaction and streamline operations. It integrates seamlessly into Shopify, offering live chat and chatbot features that facilitate real-time communication across multiple platforms, including Facebook, Instagram, and email. By automating routine tasks and providing insights into visitor behavior, Chatra helps increase conversions and average order value. Its cross-platform availability ensures businesses can manage customer interactions effectively from any device.

Pros

Enhanced customer engagement: Allows for immediate responses to customer queries, fostering trust and increasing conversion rates.
Personalized experiences: Enables targeted chats and automated support, tailoring customer interactions based on their behavior and preferences.
Comprehensive analytics: Provides valuable data on customer behavior, enabling businesses to understand their audience and optimize their chat strategies.
Multi-channel support: Seamlessly integrates with social media and email channels, allowing businesses to manage all conversations from a central hub.

Cons

Buggy app: random crashes, delays in recognizing customers, and slow response times.
Expensive pricing: $15/month per agent, which can add up quickly for businesses with multiple part-time agents.
Limited support: support team unable to offer fixes for technical issues.
Lack of transparency: false advertising about pricing and incomplete information about features and limitations.

Screenshots

1 / 5

Help web visitors reach checkout faster with real time support and product recommendations.

Chatra helps you create conversations that drive conversions with Live Chat, Chatbot, Cart Saver and Shared inbox tools. Welcome online visitors to your digital storefront, cross sell products to increase average order value and proactively reach out to those stuck at checkout. Send targeted chats and provide 24/7 automated customer support. Connect your social and email channels to manage all conversations from one spot. Integrate these tools seamlessly with our intuitive interface.

Key Features

Live Chat with your customers from one app; desktop or mobile
Answer messages sent through Facebook, Instagram, or email
Use chatbots to do routine work for you and save your time!
See who's on your website, where they are from, and what they have in their cart
Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!

Insights & Metrics

Pinned0/3

Pin up to 3 metrics for quick access.

Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Chatra — Live Chat & Chatbot Shopify app.

Category Positions

Ranking of Chatra — Live Chat & Chatbot in best match categories of the Shopify App Store

No data

Popular Category Positions

Ranking of Chatra — Live Chat & Chatbot in the most popular categories of the Shopify App Store.

No data

Category Positional Changes

Hide Data

No data

There is no data to display for this chart.

Category Popular Positional Changes

Hide Data

No data

There is no data to display for this chart.

Best alternatives to Chatra — Live Chat & Chatbot

Dondy: WhatsApp Marketing+Chat

4.8(775)

Free plan available. Free trial available.

Abandoned cart recovery, AI agent & automations on WhatsApp

CK: Abandoned cart on WhatsApp

4.9(285)

Free plan available. Free trial available.

Send campaigns, cart recovery & order updates on WhatsApp Chat

Wiz Ai Abandoned Cart Recovery

5(202)

Free plan available. Free trial available.

AI for abandoned cart recovery & abandoned checkout recovery

Shopify Inbox

4.7(5371)

Free

Connect with shoppers and drive sales with chat

Dondy: WhatsApp Marketing+Chat

4.8(775)

Free plan available. Free trial available.

Abandoned cart recovery, AI agent & automations on WhatsApp

Chatty AI Chatbot & Live Chat

4.9(1774)

Free plan available. Free trial available.

Sell more: AI chat, livechat, inbox, help center & WhatsApp