Chatra — Live Chat & Chatbot
Chat with site visitors to boost engagement and drive sales.
Developed by Roger Wilco LLC
App Overview
Chatra is a comprehensive tool for e-commerce businesses seeking to enhance customer interaction and streamline operations. It integrates seamlessly into Shopify, offering live chat and chatbot features that facilitate real-time communication across multiple platforms, including Facebook, Instagram, and email. By automating routine tasks and providing insights into visitor behavior, Chatra helps increase conversions and average order value. Its cross-platform availability ensures businesses can manage customer interactions effectively from any device.
Pros
- Enhanced customer engagement: Allows for immediate responses to customer queries, fostering trust and increasing conversion rates.
- Personalized experiences: Enables targeted chats and automated support, tailoring customer interactions based on their behavior and preferences.
- Comprehensive analytics: Provides valuable data on customer behavior, enabling businesses to understand their audience and optimize their chat strategies.
- Multi-channel support: Seamlessly integrates with social media and email channels, allowing businesses to manage all conversations from a central hub.
Cons
- Buggy app: random crashes, delays in recognizing customers, and slow response times.
- Expensive pricing: $15/month per agent, which can add up quickly for businesses with multiple part-time agents.
- Limited support: support team unable to offer fixes for technical issues.
- Lack of transparency: false advertising about pricing and incomplete information about features and limitations.
Screenshots
Help web visitors reach checkout faster with real time support and product recommendations.
Chatra helps you create conversations that drive conversions with Live Chat, Chatbot, Cart Saver and Shared inbox tools. Welcome online visitors to your digital storefront, cross sell products to increase average order value and proactively reach out to those stuck at checkout. Send targeted chats and provide 24/7 automated customer support. Connect your social and email channels to manage all conversations from one spot. Integrate these tools seamlessly with our intuitive interface.
Key Features
- Live Chat with your customers from one app; desktop or mobile
- Answer messages sent through Facebook, Instagram, or email
- Use chatbots to do routine work for you and save your time!
- See who's on your website, where they are from, and what they have in their cart
- Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!
Chatra — Live Chat & Chatbot FAQs
Yes! Try Chatra — Live Chat & Chatbot free plan. For more details about Chatra — Live Chat & Chatbot pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.