App Overview
Customer.guru Net Promoter NPS is an app designed to help Shopify merchants gauge customer satisfaction through Net Promoter Score (NPS) measurements. It offers quick installation and smart follow-ups to boost survey response rates, allowing businesses to gather valuable feedback efficiently. By analyzing data such as product purchased, first purchase dates like holidays, number of orders, and geographic location, the app provides insights into customer satisfaction trends. Additionally, it enables embedding testimonials, enhancing marketing efforts. This tool equips merchants with actionable data to improve customer experience and drive informed business decisions, offering a comprehensive approach to understanding customer loyalty and feedback.
Pros
- Valuable customer feedback: Gathers feedback on customer satisfaction, allowing businesses to understand their customers' perspectives.
- Detailed segmentation: Segments customers based on various criteria, enabling tailored follow-ups and targeted marketing.
- Simple and easy to use: User-friendly interface and straightforward survey design, encouraging high response rates.
- Actionable insights: Provides clear insights into customer sentiment, helping businesses identify areas for improvement and growth.
Cons
- Unreliable data: Reviews can be negatively impacted even though the customer experience may not align with the negative rating.
- Poor customer support: Slow or unresponsive support team, making it difficult to resolve issues.
- UI problems and bugs: Difficulty with customizing the survey schedule and incorrect geographical locations causing misrepresentation of customer data.
- Inaccurate star ratings: Reviews that are temporarily absent can significantly lower star ratings, regardless of positive customer feedback.
Screenshots
Track segmented customer satisfaction with Net Promoter Score-based surveys
See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.
Key Features
- Installation takes 30 seconds
- Radically more survey responses thanks to smart follow-ups
- Embed testimonials and reviews
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Customer.guru Net Promoter NPS FAQs
Yes! Try Customer.guru Net Promoter NPS free plan. For more details about Customer.guru Net Promoter NPS pricing, check here.
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