DC: WhatsApp Marketing + API

4.8• 217 reviews

AI Chatbot for IG/FB/Email, WhatsApp Automation, Cart Recovery

Developed by DelightChat

Information Pricing Reviews217

About this app

Launched

2021-01-25

App Overview

DelightChat is a CRM tool designed for Shopify merchants that integrates seamlessly with WhatsApp Business API, offering green tick verification to enhance authenticity. It automates customer support and marketing efforts by sending personalized messages for cart recovery, COD order confirmations, and product catalog updates. The platform's omnichannel helpdesk consolidates conversations across multiple platforms, including Instagram, Facebook, email, and live chat, enabling efficient management with AI Assist, chatbots, and smart routing. By streamlining operations and improving customer engagement, DelightChat helps businesses boost conversions and enhance overall customer experience.

Pros

Comprehensive customer service platform: WhatsApp chat, helpdesk, chatbot, catalog, and automations.
Enhanced sales opportunities: WhatsApp commerce, broadcasts, abandoned cart recovery, and COD management.
Streamlined communication: Unified inbox for WhatsApp, Facebook, Instagram, and other channels.
Cost-effective and personalized support: Affordable pricing and dedicated WhatsApp group for prompt assistance.

Cons

Limited features: features that require payment to use.
Poor customer service: slow or nonexistent response times, lack of support for ongoing issues.
Hidden charges: unexpected or undisclosed fees, double charges.
Bugs and technical issues: software malfunctions, delays in operations, lack of resolution.

Screenshots

1 / 7

DelightChat omnichannel whatsapp customer service inbox

Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk

DelightChat is a CRM helping Shopify merchants automate support and marketing using the official WhatsApp Business API with green tick verification. Engage customers with automated & personalized messages to recover carts, confirm & convert COD orders, send order confirmations, review requests and auto-sync products to WA catalog. Our omnichannel helpdesk centralizes conversations from WA, IG, FB, Email, and Live Chat - helping teams respond faster with AI Assist, chatbot, smart routing.

Key Features

Send segmented WhatsApp marketing broadcasts via Green Tick WhatsApp API number
Manage WhatsApp chat in unified team inbox with Instagram, FB, Email & Live Chat
Powerful WhatsApp automation with AI chatbot, AI assist, and canned responses
Boost sales with WhatsApp abandoned cart & checkout, back in stock alerts
Showcase products in WhatsApp Catalog, verify COD orders, and convert to prepaid

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the DC: WhatsApp Marketing + API Shopify app.

Category Positions

Ranking of DC: WhatsApp Marketing + API in best match categories of the Shopify App Store

Name	Position	Page

Helpdesk	11 / 183 3	1
Abandoned cart	21 / 291 1	1

Insight

AI-driven summary of DC: WhatsApp Marketing + API category positioning

Market fluctuations observed across 2 mid-tier categories, with Helpdesk slipping by 3 to reach #11.

Featured category

Helpdesk

2 categories analyzed

Position

#11

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

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