Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Developed by TIDIO LLC
App Overview
Tidio is a live chat and AI chatbot solution designed for Shopify stores, enhancing customer engagement and sales through real-time interactions. It allows businesses to connect with customers using preset messages, leveraging conversational AI for personalized product recommendations and upselling. The app supports live chat and video communication to facilitate direct selling, while its chatbot automation keeps the funnel active 24/7. A centralized helpdesk enables efficient management of customer interactions, and real-time data access helps increase average order value by offering relevant discount codes or product suggestions based on browsing behavior.
Pros
- Improved customer service: Streamlines communication, providing prompt and personalized support to enhance customer satisfaction.
- Increased sales: Utilizes chatbots to automate conversations, qualify leads, and upsell products, resulting in higher conversion rates.
- Enhanced understanding of customer behavior: Offers analytics and insights into customer behavior, allowing businesses to optimize their marketing and sales strategies.
- Simplified team collaboration: Centralizes all customer interactions in one place, facilitating seamless collaboration and efficient task management.
Cons
- Expensive: The cost to use some features is too high.
- Inaccurate data reporting: User data is misrepresented and can lead to additional costs.
- Lack of follow-up: Support does not follow up consistently, especially over weekends.
- Limited chatbot functionality: The chatbot has a limited number of sessions before requiring additional payment.
Screenshots
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.
Key Features
- Live chat app—provide live support, resolve issues, and sell via chat and video
- Chatbot integration—create chatbot automation flows and feed your funnel 24/7
- AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
- Help desk software—manage everything from one, easy-to-use, centralized panel
- Real-time omni-channel support—Preview carts, past orders and recommend products
Tidio ‑ Live Chat & AI Chatbot FAQs
Yes! Try Tidio ‑ Live Chat & AI Chatbot free plan. For more details about Tidio ‑ Live Chat & AI Chatbot pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.