Delighted Post‑Delivery Survey

4.6• 6 reviews

Get post-delivery NPS feedback to improve customer experiences

About this app

Launched

2014-10-31

App Overview

Delighted Post-Delivery Survey simplifies the process of collecting customer feedback after an order is completed. By integrating seamlessly with Shopify, businesses can automate surveys using various types like Net Promoter Score (NPS) and Customer Satisfaction (CSAT). This app allows customization of survey design to match brand identity, ensuring a professional look. Real-time data tracking in the dashboard helps businesses monitor trends and respond promptly to customer insights. Additionally, compatibility with Shopify POS enables feedback collection from both online and in-store purchases, providing a comprehensive view of customer satisfaction.

Screenshots

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Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 50+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Gorgias, Zapier & Slack.

Key Features

Simply connect Delighted to your Shopify store and select the survey delay
Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more
Customize your logo and brand for a beautifully branded survey design
Real-time responses will appear in the dashboard to track trends overtime
Works with Shopify POS to capture feedback for customers buying in stores!

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Delighted Post‑Delivery Survey Shopify app.

Category Positions

Ranking of Delighted Post‑Delivery Survey in best match categories of the Shopify App Store

Name	Position	Page

Surveys

53 / 139

Insight

AI-driven summary of Delighted Post‑Delivery Survey category positioning

Market fluctuations observed across 1 mid-tier categories, with Surveys climbing by 2 to reach #53.

Featured category

Surveys

1 category analyzed

Position

#53

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

Hide Data

No data

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