App Gladly: AI Customer Support Vs App Support Pilot AI ‑ helpdesk
App info
| App | Gladly: AI Customer Support 4.7·28 reviews | Support Pilot AI ‑ helpdesk 5·1 reviews |
|---|---|---|
| Developer | Gladly Inc | JR management |
| Tag Line | AI that fully resolves customer support, not just deflects it | AI support that replies, recommends, recovers, resells. |
| Meta description | Gladly is AI-powered customer service software built for Shopify. Resolve orders, returns, and support tickets automatically via email and chat. Pay as you go. | Stop seeing support as a cost. AI replies, recommends, recovers, and resells on every ticket — 24/7. Auto-send by default, surgical escalation on what you flag. |
| Launch Date | 2021-02-16 | 2026-03-18 |
| Shopify Badges | Uncertified | Uncertified |