App Overview
Gladly is a Shopify app designed to help businesses deliver efficient yet caring customer service without the need for costly enterprise solutions. By leveraging AI, Gladly automates routine tasks, enabling your team to focus on meaningful interactions. It offers seamless conversations across all channels with full order context, ensuring a smooth experience for customers. Features include managing orders, refunds, and discounts directly within the app, personalized support using Shopify data, automatic identification of VIP customers, and tracking revenue impact by linking support interactions to sales performance. Gladly streamlines operations, enhancing customer care while maintaining efficiency.
Screenshots
CX AI that engages customers instead of deflecting them, and grows lifetime value.
Gladly helps retailers turn every conversation into a long-lasting relationship. AI fully resolves returns, refunds, and order questions using your store data, engaging customers rather than deflecting them. It answers product questions and recommends items to drive revenue. Agents see one lifelong conversation across voice, email, chat, SMS, and social with complete order history. No tickets. No repeat explanations. Just real connections that build loyalty.
Key Features
- Complete order history and customer details in single view
- AI that resolves, not deflects, with end-to-end resolution
- AI shopping assistant that recommends products and converts
- Voice, email, chat, SMS, and social natively built in
- Native integrations with Shopify, Klaviyo, Loop, and more
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Gladly: CX AI built for LTV FAQs
No. Gladly: CX AI built for LTV pricing starts at N/A. For more details about Gladly: CX AI built for LTV pricing, check here.
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