App Overview
Gladly is a Shopify app designed to help businesses deliver efficient yet caring customer service without the need for costly enterprise solutions. By leveraging AI, Gladly automates routine tasks, enabling your team to focus on meaningful interactions. It offers seamless conversations across all channels with full order context, ensuring a smooth experience for customers. Features include managing orders, refunds, and discounts directly within the app, personalized support using Shopify data, automatic identification of VIP customers, and tracking revenue impact by linking support interactions to sales performance. Gladly streamlines operations, enhancing customer care while maintaining efficiency.
Screenshots
Customer experience that’s both radically efficient and radically personal.
B2C brands shouldn't have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its core – intelligence that powers personal, contextual support at scale. Every conversation continues seamlessly across channels with full order context, while AI handles the routine work, freeing your team to focus on the moments that matter most. It's how you compete on experience without enterprise overhead.
Key Features
- One conversation, every channel—no tickets, no toggling
- Manage orders, refunds, and discounts in Gladly, no Shopify admin needed
- Use AI to process refunds and returns with Shopify and brand insights
- Use Shopify data to personalize support and automatically identify VIP customers
- Track revenue impact by connecting support interactions to actual sales data
Gladly: AI‑Powered CX Platform FAQs
Yes! Try Gladly: AI‑Powered CX Platform free plan. For more details about Gladly: AI‑Powered CX Platform pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.