Gladly: AI Customer Support

4.7• 28 reviews

AI that fully resolves customer support, not just deflects it

Developed by Gladly Inc

Information Pricing Reviews28

About this app

Launched

2021-02-16

App Overview

Gladly is a Shopify app designed to help businesses deliver efficient yet caring customer service without the need for costly enterprise solutions. By leveraging AI, Gladly automates routine tasks, enabling your team to focus on meaningful interactions. It offers seamless conversations across all channels with full order context, ensuring a smooth experience for customers. Features include managing orders, refunds, and discounts directly within the app, personalized support using Shopify data, automatic identification of VIP customers, and tracking revenue impact by linking support interactions to sales performance. Gladly streamlines operations, enhancing customer care while maintaining efficiency.

Screenshots

1 / 5

Resolve orders, returns, and questions automatically with AI support built for growing businesses.

A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed.

Key Features

AI Resolution: AI fully resolves orders, returns, and WISMO without an agent
AI Assist: AI gathers context and hands off to your team, reducing handle time
Conversation History: Every email and chat in one view — no repeat explanations
Native Email & Chat Support: Manage email and chat queries from one place
Usage-Based Pricing: Pay only when Gladly helps your customer resolve an issue

Insights & Metrics

Pinned0/3

Pin up to 3 metrics for quick access.

Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Gladly: AI Customer Support Shopify app.

Category Positions

Ranking of Gladly: AI Customer Support in best match categories of the Shopify App Store

Name	Position	Page

Chat	55 / 768 25	3 1
Helpdesk	13 / 183 7	1

Insight

AI-driven summary of Gladly: AI Customer Support category positioning

Market fluctuations observed across 2 mid-tier categories, with Chat climbing by 25 to reach #55.

Featured category

Chat

2 categories analyzed

Position

#55

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

Best alternatives to Gladly: AI Customer Support

Richpanel: AI Customer Support

4.8(127)

From $89/month. Free trial available.

AI agents that resolve support tickets end to end, 24/7

Intercom: AI Agent & Helpdesk

4.5(18)

From $0.99. Free trial available.

AI built to deliver perfect customer experiences.

Kustomer

5(24)

Free to install. Additional charges may apply.

AI-Powered Support: Seamless Integration & Insights

WhatFlow Chat Automation

4.1(343)

Free to install. Free trial available.

Automate orders, recover carts, and send real-time updates

Smartreply AI Customer Service

5(25)

From $49/month. Free trial available.

Answer customers faster & drive growth for your brand with AI

Buddy AI: Smart Shopping

4.9(41)

From $29/month. Free trial available.

Your store has Traffic, but Nobody is selling!

Gladly: AI Customer Support FAQs

Yes! Try Gladly: AI Customer Support free plan. For more details about Gladly: AI Customer Support pricing, check here.

Gladly: AI Customer Support