Grapevine Post Purchase Survey
Post purchase & email surveys for attribution, NPS and more
Developed by Union Works Apps
App Overview
Grapevine Post Purchase Survey helps businesses gather customer feedback through surveys and NPS to optimize marketing strategies. It offers multiple question types, flexible delivery options like post-purchase and onsite, unlimited responses without branding, and the ability to target specific customers in various languages.
Pros
- Accurate & real-time data: Provides reliable insights for informed decision-making. (Reason: Customers self-report data, eliminating reliance on biased ad metrics.)
- Enhanced marketing efficiency: Pinpoints top-performing marketing channels, optimizing spend and improving ROI. (Reason: Identifies customer acquisition sources, enabling targeted campaigns.)
- Data-driven decision-making: Unlocks valuable customer intelligence, including purchase motivations and feedback. (Reason: Gathers zero-party data through multi-question surveys and NPS.)
- Versatile customer touchpoints: Delivers surveys at various customer journey stages, capturing insights at key moments. (Reason: Supports flexible publishing options, allowing for targeted engagement.)
Cons
- Limited features: features that require payment to use.
- Limited flexibility: limited ability to customize surveys.
- Poor customer support: slow response times and unhelpful answers.
- Complex user interface: challenging to navigate and use effectively.
Screenshots
Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Grapevine Surveys helps Shopify merchants collect unlimited survey responses and customer feedback without worrying about limits. Run post-purchase surveys, NPS, POS surveys, and one-click email surveys. Use advanced targeting and reporting to combine survey responses with customer and order data, improve marketing decisions, refine CX, and spot trends across channels. Integrates with Shopify Flow, Klaviyo, GA4, and Google Sheets. Works with all Shopify plans.
Key Features
- Attribution surveys to see which marketing channels really drive customers
- Unlimited post purchase, CSAT & NPS surveys built for deep customer insight
- Make data-driven decisions by turning high-volume survey data into insights
- Powerful survey reporting with filters, segmentation and unlimited responses
- Integrations that push survey data into your automation and analytics stack
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Grapevine Post Purchase Survey FAQs
No. Grapevine Post Purchase Survey pricing starts at $25. For more details about Grapevine Post Purchase Survey pricing, check here.