Grapevine Post Purchase Survey
Gain customer insights with CSAT, NPS & post purchase surveys
Developed by Union Works Apps
App Overview
Grapevine Post Purchase Survey helps businesses gather customer feedback through surveys and NPS to optimize marketing strategies. It offers multiple question types, flexible delivery options like post-purchase and onsite, unlimited responses without branding, and the ability to target specific customers in various languages.
Pros
- Accurate & real-time data: Provides reliable insights for informed decision-making. (Reason: Customers self-report data, eliminating reliance on biased ad metrics.)
- Enhanced marketing efficiency: Pinpoints top-performing marketing channels, optimizing spend and improving ROI. (Reason: Identifies customer acquisition sources, enabling targeted campaigns.)
- Data-driven decision-making: Unlocks valuable customer intelligence, including purchase motivations and feedback. (Reason: Gathers zero-party data through multi-question surveys and NPS.)
- Versatile customer touchpoints: Delivers surveys at various customer journey stages, capturing insights at key moments. (Reason: Supports flexible publishing options, allowing for targeted engagement.)
Cons
- Limited features: features that require payment to use.
- Limited flexibility: limited ability to customize surveys.
- Poor customer support: slow response times and unhelpful answers.
- Complex user interface: challenging to navigate and use effectively.
Screenshots
Post purchase survey and NPS surveys with unlimited responses for customer insights at scale
Grapevine Surveys gives brands unlimited survey responses for a fixed price, making it easy to scale customer insight. From post purchase survey and NPS surveys to POS surveys, Grapevine Surveys collects feedback with advanced targeting and powerful reporting. Use survey responses alongside customer and order data to improve marketing decisions, refine CX and identify trends across channels. Integrates with Shopify Flow, Klaviyo, GA4 and Google Sheets.
Key Features
- Attribution surveys to see which marketing channels really drive customers
- Unlimited post purchase, CSAT & NPS surveys built for deep customer insight
- Advanced targeting and conditions to show surveys to the right customers
- Powerful survey reporting with filters, segmentation and unlimited responses
- Integrations that push survey data into your automation and analytics stack
Grapevine Post Purchase Survey FAQs
No. Grapevine Post Purchase Survey pricing starts at $25. For more details about Grapevine Post Purchase Survey pricing, check here.
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