App Overview
Enhance customer trust and boost your revenue with Guide Shipping Insurance, a Shopify app that offers instant protection against lost, damaged, or stolen packages right at checkout. It ensures smooth claims processing and full repurchases from your store while seamlessly integrating into your checkout flow.
Pros
- Hassle-free resolution: Replaces lost, damaged, or stolen packages with a repurchase.
- Customer satisfaction booster: Relieves customers' concerns and increases their confidence in purchases.
- Additional revenue stream: Offers an affordable protection service that customers can opt into at checkout.
- Carrier issue mitigation: Avoids time-consuming and frustrating claims processes with carriers.
Cons
- False advertising: Customer is billed the full amount of 0.98 instead of sharing with Guide Shipping Protection.
- Poor support: Unresponsive to customer emails and requests for assistance.
- Lack of transparency: Guide Shipping Protection does not provide clear information about its services or provide easy access to customer support.
- Financial concerns: The company has openly admitted financial difficulty and failed to meet payout obligations.
Screenshots
Post-purchase platform for shipping protection, returns, and order tracking.
Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site
Key Features
- Supports Checkout Extensibility - a smooth experience with our new Checkout App
- Premium Insurance - Order Protection from damage, theft & more!
- Hyper-Focused on Customer Experience!
- Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
- Installs/Uninstalls safely - tested and optimized for speed and order conversion
Best alternatives to Guide Protection & Returns
Navidium Shipping Protection
Shipping protection / shipping insurance as a cart upsell
Your own Shipping Insurance / Package Protection upsell widget
Shipping protection/shipping insurance fully controlled by you
Lift AOV with Frequently Bought Together Upsell and Cross-sell
One-stop app for free gift with purchase, buy x get y, bundles
Bundler ‑ Product Bundles App
Earn more with bundle offers, bundle deals & quantity breaks!
Guide Protection & Returns FAQs
Yes! Try Guide Protection & Returns free plan. For more details about Guide Protection & Returns pricing, check here.