Guide Protection + Returns

4.7• 44 reviews

Drive loyalty & Route revenue w/ free returns & protection

About this app

Launched

2020-10-14

App Overview

Enhance customer trust and boost your revenue with Guide Shipping Insurance, a Shopify app that offers instant protection against lost, damaged, or stolen packages right at checkout. It ensures smooth claims processing and full repurchases from your store while seamlessly integrating into your checkout flow.

Pros

Hassle-free resolution: Replaces lost, damaged, or stolen packages with a repurchase.
Customer satisfaction booster: Relieves customers' concerns and increases their confidence in purchases.
Additional revenue stream: Offers an affordable protection service that customers can opt into at checkout.
Carrier issue mitigation: Avoids time-consuming and frustrating claims processes with carriers.

Cons

False advertising: Customer is billed the full amount of 0.98 instead of sharing with Guide Shipping Protection.
Poor support: Unresponsive to customer emails and requests for assistance.
Lack of transparency: Guide Shipping Protection does not provide clear information about its services or provide easy access to customer support.
Financial concerns: The company has openly admitted financial difficulty and failed to meet payout obligations.

Screenshots

1 / 4

Add revenue w/ Guide Shipping Insurance & Instant Resolutions

Full Service post-purchase platform for shipping protection, returns, and order tracking.

Locations, Shopify Markets settings, Online Store navigation, price rules

Key Features

Supports Checkout Extensibility - a smooth experience with our new Checkout App
Premium Insurance - Order Protection from damage, theft & more!
Hyper-Focused on Customer Experience!
Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
Installs/Uninstalls safely - tested and optimized for speed and order conversion

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Guide Protection + Returns Shopify app.

Category Positions

Ranking of Guide Protection + Returns in best match categories of the Shopify App Store

Name	Position	Page

Warranties and insurance	57 / 83 23	3 1
Returns and exchanges	136 / 197	6

Insight

AI-driven summary of Guide Protection + Returns category positioning

Market fluctuations observed across 2 mid-tier categories, with Warranties and insurance slipping by 23 to reach #57.

Featured category

Warranties and insurance

2 categories analyzed

Position

#57

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

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