App Overview
Route Protection and Tracking is a Shopify app designed to enhance post-purchase experiences for brands and their customers. It offers shipping protection to reassure buyers at checkout, instant claims resolution to minimize hassle and costs, package tracking to extend customer engagement, carbon-neutral shipping to foster loyalty and environmental responsibility, and AI-driven recommendations to increase sales. By integrating these features, Route aims to improve customer retention, profitability, and brand reputation through seamless, premium service delivery.
Pros
- Enhanced customer experience: Provides peace of mind and resolves lost, damaged, or stolen package issues quickly and efficiently.
- Increased trust and conversions: Offers protection to customers, building trust and boosting conversions by reducing shipping concerns.
- Reduced liability and costs: Protects businesses from package-related losses, reducing expenses and customer disputes.
- Seamless integration and transparency: Easy to integrate and allows customers to opt in or out of protection, ensuring transparency and alignment with business policies.
Cons
- Inadequate customer service: extremely limited support and communication, especially during peak seasons, and unwilling to take responsibility for errors.
- Unprofessional business practices: failing to inform clients of changes in terms of service and processing claims incorrectly, leading to errors and delays in reimbursement.
- Payment issues: false claims of payment and inconsistent processing of claims, resulting in financial losses for merchants.
- Inconvenient customer experience: unreasonable requirements for customers to file claims, such as filing police reports for lost packages, creating an unnecessary hassle and frustration.
Screenshots
Deliver premium post-purchase experiences—get shipping protection, tracking & more
From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
Key Features
- Shipping protection that gives your customers peace of mind at checkout
- Instant claims resolution that saves time, support costs & customer frustration
- Package tracking that extends your customer lifetime value
- Carbon neutral shipping that increases loyalty and protects the planet
- AI-powered product recommendations that boost revenue and drive orders
Route Protection and Tracking FAQs
Yes! Try Route Protection and Tracking free plan. For more details about Route Protection and Tracking pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.