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Loox ‑ Product Reviews Appopen-link
diamond11
4.9 | 22927 reviews
Product reviews with photos and videos, referrals, and upsells
by Loox

Loox ‑ Product Reviews App Reviews

What people think about this app?

Loox is a popular review app that helps Shopify stores build trust and drive sales. Users appreciate its user-friendly interface and customizable widgets. Loox's standout features include automatic review collection, social proof upsells, and trustworthy referrals. The app receives top marks for its lightning speed, excellent customer service, and the fact that it fits all themes and supports multiple languages. However, some users have expressed frustration with the 500-order limit on the Beginner plan and the perceived high cost of the Premium plan. Overall, Loox is a highly-rated review app that offers a comprehensive set of features and excellent support, making it a popular choice for Shopify stores looking to improve their social proof and drive sales.

Pros
  • Seamless Integration and Customization: Loox seamlessly integrates with Shopify themes, allowing for fully customizable widgets that enhance the customer experience without compromising site speed.
  • Trustworthy and Influential Social Proof: Automatically collects product reviews with photos and videos, building brand credibility and driving sales through one-click referrals.
  • Robust Features and Analysis: Offers advanced features such as social media integration, customizable review settings, and in-depth analytics, providing businesses with valuable insights for optimization.
  • Exceptional Customer Support: Loox provides top-notch 24/7 customer support, ensuring prompt resolution of queries and ongoing assistance to maximize the app's effectiveness.
Cons
  • Poor customer support: slow response times, unhelpful answers, and unauthorized changes to user accounts.
  • Limited order limit: Forced upgrade to higher plans after reaching 500 orders, making the app costly for small businesses.
  • Unreliable review indexing: Reviews not indexed by Google as content, limiting visibility in search results.
  • Expensive pricing: High monthly fees for limited features, especially for businesses with low review volume.

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23177 Reviews

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