Shopify Knowledge Base

3.4• 21 reviews

Customize FAQs used by AI agents to answer shopper questions

Developed by Shopify

Information Pricing Reviews21

About this app

Launched

2025-05-16

Screenshots

1 / 4

text bubbles with questions, analytics, and matches

View and customize the FAQs that AI shopping agents use to answer questions about your store.

AI agents are changing how people shop online. When shoppers use AI agents to search for products or ask about store policies, Shopify provides answers based on your store's catalog and settings. Knowledge Base lets you view how often your store's info is requested by AI agents and customize FAQs to ensure AI represents your brand accurately and highlights what makes your business unique. See what buyers are asking, so you can provide the answers they’re looking for.

Key Features

View Shopify-generated FAQs based on your store's settings and policies.
Monitor buyer inquiries about your store.
Create custom FAQs to address a wider array of buyer questions.

Insights & Metrics

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Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Shopify Knowledge Base Shopify app.

Category Positions

Ranking of Shopify Knowledge Base in best match categories of the Shopify App Store

Name	Position	Page

Site optimization - Other	6 / 191 4	1
Marketing - Other	5 / 269 1	1
Site optimization	10 / 25	1
Marketing	12 / 32	1

Insight

AI-driven summary of Shopify Knowledge Base category positioning

Significant milestone achieved as the app advanced 1 position(s) to successfully enter the Top 5 in Marketing - Other at #5.

Featured category

Marketing - Other

4 categories analyzed

Position

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

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Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

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