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Shopify Knowledge Base

4.38 reviews

Customize FAQs used by AI agents to answer shopper questions

Developed by Shopify

About this app

Launched

2025-05-16

Developer

Shopify

Privacy policy

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text bubbles with questions, analytics, and matches

View and customize the FAQs that AI shopping agents use to answer questions about your store.

AI agents are changing how people shop online. When shoppers use AI agents to search for products or ask about store policies, Shopify provides answers based on your store's catalog and settings. Knowledge Base lets you view how often your store's info is requested by AI agents and customize FAQs to ensure AI represents your brand accurately and highlights what makes your business unique. See what buyers are asking, so you can provide the answers they’re looking for.

Key Features

  • View Shopify-generated FAQs based on your store's settings and policies.
  • Monitor buyer inquiries about your store.
  • Create custom FAQs to address a wider array of buyer questions.
Related Category
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Date Range

Analytics

In our report, Letsmetrix'll cover the following analytics on usage of the Shopify Knowledge Base Shopify app.

Category Positions
Ranking of Shopify Knowledge Base in best match categories of the Shopify App Store
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Popular Category Positions
Ranking of Shopify Knowledge Base in the most popular categories of the Shopify App Store.
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Category Positional Changes

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Category Popular Positional Changes

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Shopify Knowledge Base FAQs

No. Shopify Knowledge Base pricing starts at N/A. For more details about Shopify Knowledge Base pricing, check here.

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