What people think about this app?

This app enhances customer service by integrating Zendesk Support and Chat with Shopify, enabling agents to access customer information without leaving conversations. Users praise its ease of integration, seamless syncing with Shopify data, and time-saving features. The app allows agents to view order history, track orders, and refund purchases directly from Zendesk. The Shopify integration is particularly valued, providing a comprehensive view of customer information and simplifying support processes. However, some negative reviews criticize the app's customization issues and buggy mobile app, but the overall positive feedback highlights its functionality and efficiency in improving customer service.