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Trusted Help Center & FAQ

577 reviews
388

Reduce support needs with customizable FAQ page & product FAQs

Developed by Trusted apps

About this app

Launched

2021-01-25

Developer

Trusted apps

Privacy policy

View policy

App Overview

The Trusted Help Center & FAQ is an all-in-one solution designed to enhance customer support on your Shopify store. With its fully customizable interface, you can tailor the look and feel of your FAQ section to align perfectly with your brand's identity. The app offers a seamless admin dashboard for creating and managing FAQs, including the ability to add images, videos, and formatted text. It supports multiple languages and allows you to display FAQs on both dedicated pages and product pages. A standout feature is the bubble FAQ, which provides an interactive chat-like experience, improving user engagement. As it operates independently without requiring theme changes or coding expertise, this app simplifies creating a comprehensive help center that enhances customer experience and retention.

Pros

  • Effortless customization: Allows for easy adjustment of design elements to match brand aesthetics and style.
  • User-friendly interface: Designed with end users in mind, making it accessible to all.
  • No coding required: No need for technical expertise to implement or manage the app.
  • Wide applicability: Can be used for both general store FAQ pages and product-specific FAQ sections.

Cons

  • Poor customer service: Lack of chat support, no acknowledgment of email requests.
  • Functionality issues: App may not work properly or be hidden in Shopify stores.
  • Difficulty removing app: No clear way to remove the app from Shopify.
  • Absence of essential features: Missing essential features, such as the ability to create a bubble FAQ on all pages, without payment.

Screenshots

1 / 5
Fully customizable FAQ page & FAQ on product pages | Help center

We help you to create SEO prepared FAQ pages for your store and a help center for your customers!

FAQ help center page is fully customizable meaning you can adjust various aspects like font size, color, style, etc., to match your brand and style. The app is carefully built by taking all end users into consideration which makes your life easy. Trusted FAQ app doesn't require any changes in your theme and works independently so you don't need to have any coding/programming knowledge! Alongside the global FAQ - add SEO prepared FAQs to products, collections, blogs and any other custom page!

Key Features

  • Create help center FAQ's that improve SEO, match your theme and your needs.
  • Fully customize questions and answers with our easy to use admin dashboard.
  • Static page that supports multiple language translations, product page FAQ's.
  • Show FAQs in a separate page and your product, collection & any other pages.
  • Admin is able to add images and videos to FAQ answers, format texts.
Related Category
New feature
Date Range

Analytics

In our report, Letsmetrix'll cover the following analytics on usage of the Trusted Help Center & FAQ Shopify app.

Category Positions
Ranking of Trusted Help Center & FAQ in best match categories of the Shopify App Store
NamePositionPage
Support
19 / 31
1
1
FAQ
3 / 81
1
1
Support - Other
1 / 85
1
Popular Category Positions
Ranking of Trusted Help Center & FAQ in the most popular categories of the Shopify App Store.
NamePositionPage
Support
20 / 32
1
FAQ
3 / 81
1
1
Support - Other
1 / 85
1
Category Positional Changes

No data

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Category Popular Positional Changes

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Trusted Help Center & FAQ FAQs

Yes! Try Trusted Help Center & FAQ free plan. For more details about Trusted Help Center & FAQ pricing, check here.

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Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.