App Overview
Shopify Inbox is a free messaging tool tailored for Shopify merchants, facilitating real-time customer interactions through features such as AI-powered suggestions, personalized product recommendations, insights into customer carts, and automation tools. These elements work together to boost sales, enhance engagement, and elevate the overall shopping experience.
Pros
- Enhanced customer engagement: Chat with customers on various platforms, including your website, Instagram, and Facebook.
- Personalized experience: Gain valuable customer insights like products viewed, past orders, and browsing history for tailored messaging.
- Increased conversion rates: Respond promptly with AI-powered instant answers and suggested replies, improving customer satisfaction and conversions.
- Integrated workflow: Seamlessly manage customer interactions from both desktop and mobile devices, streamlining communication and providing efficient support.
Cons
- Injected scripts: the chat function injects a script that affects SEO and cannot be fixed by updating the sitemap.
- Limited customizability: the chat function's appearance and behavior cannot be fully customized.
- Usability issues: the app has significant delays in notifications and sends incorrect automated messages.
- Unreliable after-hours functionality: the app cannot be turned off after hours, resulting in customers messaging at all hours of the night.
Screenshots
Acquire new customers and close sales by connecting with shoppers in chat.
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.
Key Features
- Add chat to your store with a seamless workflow in Shopify.
- Answer questions quickly with AI-powered suggested replies.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate greetings, contact capture, and FAQs to save you and your buyers time.
Shopify Inbox FAQs
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.