Moose: AI Chatbot & Live Chat
Automate 24/7 customer support. AI handles live chat & FAQs
Developed by VegaHub Technology Inc.
App Overview
MooseDesk is a comprehensive customer support solution designed specifically for Shopify merchants. It seamlessly integrates live chat, email, and social media channels like WhatsApp, Messenger, and Instagram into one unified platform. With features such as multilingual AI-powered translation, an easy-to-use FAQ builder, order tracking, and a mobile app for on-the-go service, MooseDesk enhances customer engagement and streamlines support operations. By centralizing communications and offering self-service tools, it empowers businesses to deliver efficient, personalized service across all touchpoints.
Pros
- Easy to use interface: Simple and intuitive dashboard for quick setup and seamless integration.
- Multi-channel support: Live chat, email, and social media channels all in one place.
- Self-service features: FAQ pages, FAQ in widget, and Order Tracking to reduce workload and satisfy customers.
- Exceptional customer support: Responsive and knowledgeable team that goes above and beyond to assist users.
Cons
- Limited features: features that require payment to use.
- Slow response times: delays in customer support and technical issues.
- Glitches and bugs: technical problems that hinder app functionality.
- Poor user interface design: difficulty navigating and using the app effectively.
Screenshots
Automate support service with an AI chatbot designed for smarter operations
MooseDesk helps you build a smarter customer support system with AI. The AI chatbot learns your store instantly from products, FAQs, and Q&A to answer questions accurately, reduce repetitive tickets, and save support costs. Automate routine inquiries 24/7, then seamlessly hand off to live chat when human help is needed. Manage email, social messages, and website chat in one unified inbox. Empower customers with multilingual FAQs and order tracking — support that scales with your business.
Key Features
- AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
- 24/7 automation: Automate routine support and route complex cases to agents
- Omnichannel inbox: Manage chat, email, and social messages in one place
- Self-service support: Let customers track orders and find answers instantly
- Product FAQs: Manage product-specific FAQs displayed on each product page
Moose: AI Chatbot & Live Chat FAQs
Yes! Try Moose: AI Chatbot & Live Chat free plan. For more details about Moose: AI Chatbot & Live Chat pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.
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