Moose: AI Chatbot & Live Chat

5• 481 reviews

136

Automate 24/7 customer support. AI handles live chat & FAQs

Developed by Vegahub Technology Inc.

Information Pricing Reviews (481)

About this app

Launched

2023-08-22

App Overview

MooseDesk is a comprehensive customer support solution designed specifically for Shopify merchants. It seamlessly integrates live chat, email, and social media channels like WhatsApp, Messenger, and Instagram into one unified platform. With features such as multilingual AI-powered translation, an easy-to-use FAQ builder, order tracking, and a mobile app for on-the-go service, MooseDesk enhances customer engagement and streamlines support operations. By centralizing communications and offering self-service tools, it empowers businesses to deliver efficient, personalized service across all touchpoints.

Pros

Easy to use interface: Simple and intuitive dashboard for quick setup and seamless integration.
Multi-channel support: Live chat, email, and social media channels all in one place.
Self-service features: FAQ pages, FAQ in widget, and Order Tracking to reduce workload and satisfy customers.
Exceptional customer support: Responsive and knowledgeable team that goes above and beyond to assist users.

Cons

Limited features: features that require payment to use.
Slow response times: delays in customer support and technical issues.
Glitches and bugs: technical problems that hinder app functionality.
Poor user interface design: difficulty navigating and using the app effectively.

Screenshots

1 / 9

AI Chatbot automatically responds to customer questions 24/7

Turn customer support into a growth engine with an AI chatbot that works while you sleep.

MooseDesk is an AI-powered helpdesk for Shopify stores that need faster replies, fewer tickets, and happier customers. The AI chatbot learns instantly from products, FAQs, and past Q&A to answer accurately 24/7 — no manual setup. Automate order tracking and repetitive questions, then seamlessly hand off to live chat when needed. Manage all conversations from one inbox and empower customers with multilingual FAQs. Less support effort. Faster responses. Built to scale with your business.

Key Features

AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
24/7 automation: Automate routine support and route complex cases to agents
Omnichannel inbox: Manage chat, email, and social messages in one place
Self-service support: Let customers track orders and find answers instantly
Product FAQs: Manage product-specific FAQs displayed on each product page

Insights & Metrics

New features

Date Range

Analytics

In our report, Letsmetrix'll cover the following analytics on usage of the Moose: AI Chatbot & Live Chat Shopify app.

Category Positions

Ranking of Moose: AI Chatbot & Live Chat in best match categories of the Shopify App Store

Name	Position	Page

Support	13 / 30	1
FAQ	2 / 89	1
Chat	3 / 609	1

Popular Category Positions

Ranking of Moose: AI Chatbot & Live Chat in the most popular categories of the Shopify App Store.

Name	Position	Page

Support	13 / 30	1
FAQ	2 / 89	1
Chat	3 / 609	1

Category Positional Changes

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Category Popular Positional Changes

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