App Overview
The "Login as Customer: Support" app streamlines customer service for Shopify stores by enabling admins to access customer accounts instantly without passwords or a Shopify Plus subscription. Key features include one-click login for faster assistance, password reset functionality, order placement on behalf of customers, and API integration with CRMs and helpdesks. This tool supports both classic and B2B accounts, providing versatile solutions for efficient customer support across various Shopify plans.
Screenshots
Faster customer support with direct access to any customer account — no password required
Struggling to help customers when you can’t see what they see? This app lets you log into any customer account directly from your Shopify admin (or any CRM or helpdesk). Provide faster real-time customer support by preparing carts, placing orders, replicating issues and guiding checkout. No more asking for passwords. No more delays. Just faster resolutions. NO NEED FOR SHOPIFY PLUS — the app adapts to your store’s plan using multiple login methods (Multipass, permissions, or password resets).
Key Features
- Log into customer accounts with one click (with or without Multipass)
- Place orders, manage carts (persistent cart), and troubleshoot in real time
- Log in to customer account from any CRM and helpdesk (with API)
- Track support-related logins for transparency and compliance
- Compatible with all Shopify plans (Plus not required)
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Login as Customer: Support FAQs
Yes! Try Login as Customer: Support free plan. For more details about Login as Customer: Support pricing, check here.