Outvio Exchanges and Helpdesk

4.3• 29 reviews

Customer Support & Post-checkout for epic Shopping Experiences

Developed by Outvio

Information Pricing Reviews29

About this app

Launched

2021-10-01

App Overview

Outvio is an all-in-one Shopify app that streamlines exchanges, returns, and customer support. It automates post-purchase processes like order fulfillment and shipping while providing tools for seamless customer interaction through self-service portals, live chat, and unified ticket management across multiple channels. This solution enhances efficiency and improves customer satisfaction by centralizing essential functionalities in one intuitive platform.

Screenshots

1 / 5

Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1.

Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform.

Key Features

Returns and Exchanges, Upselling with instant Checkout within the Returns Portal
Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation
HelpDesk and Ticketing software with Unlimited agents, tickets and automations
Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations
Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking

Insights & Metrics

Pinned0/3

Pin up to 3 metrics for quick access.

Date Range

Analytics

In our report, LetsMetrix will cover the following analytics on usage of the Outvio Exchanges and Helpdesk Shopify app.

Category Positions

Ranking of Outvio Exchanges and Helpdesk in best match categories of the Shopify App Store

Name	Position	Page

Returns and warranty	60 / 214 5	3
Returns and exchanges	61 / 175 15	3 1
Helpdesk	46 / 183 1	2

Insight

AI-driven summary of Outvio Exchanges and Helpdesk category positioning

Market fluctuations observed across 3 mid-tier categories, with Returns and exchanges slipping by 15 to reach #61.

Featured category

Returns and exchanges

3 categories analyzed

Position

#61

Category Positional Changes

Weekly rank trend in best-match categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

Category Popular Positional Changes

Weekly rank trend in popular categories — markers highlight app updates.

Hide Data

No data

There is no data to display for this chart.

Best alternatives to Outvio Exchanges and Helpdesk

ReturnGO Returns & Exchanges

4.9(373)

From $23/month. Free trial available.

Automate refunds and exchanges for a better return experience

AfterShip Returns & Exchanges

4.7(1271)

Free plan available. Free trial available.

Retain traffic & revenue with exchanges and store credits

Loop Returns & Exchanges

4.7(427)

Free plan available

Manage returns, exchanges, tracking, order editing & more!

Redo

4.9(621)

Free plan available

Everything your brand needs. In one intelligent platform.

Tidio ‑ Live Chat & AI Chatbot

4.7(1260)

Free plan available. Free trial available.

Help shoppers instantly with live chat and AI-powered support.

Gorgias: AI, Helpdesk & Chat

4.3(646)

From $10/month. Free trial available.

Instantly resolve support inquiries and grow your business.

Outvio Exchanges and Helpdesk FAQs

No. Outvio Exchanges and Helpdesk pricing starts at $4. For more details about Outvio Exchanges and Helpdesk pricing, check here.

Outvio Exchanges and Helpdesk