Gorgias: Helpdesk, Chat & FAQ
Instantly resolve support inquiries and grow your business.
Developed by Gorgias Inc.
App Overview
Gorgias is an all-in-one helpdesk solution designed to streamline customer support for Shopify stores. By integrating seamlessly with your Shopify store and connecting multiple support channels like email, chat, social media, voice, and SMS, Gorgias centralizes customer interactions in a single platform. It enhances efficiency by automating routine tasks such as order updates and refunds via its AI-powered agent, allowing your team to focus on personalized customer engagement. Additionally, it empowers customers with self-service options through FAQs and Order Management, reducing response times and improving satisfaction. With over 100 app integrations, Gorgias ensures unified customer data, while features like AI-driven product recommendations and chat campaigns help boost conversions and sales.
Pros
- Seamless onboarding: Quick and hassle-free setup, eliminating complex processes.
- Comprehensive platform: Centralizes all customer support aspects, enabling efficient agent collaboration.
- Intuitive interface: User-friendly dashboard simplifies rule creation and macro updates, empowering users with control.
- Outstanding customer support: Responsive and proactive tech support, offering personalized assistance and resolving complex issues.
Cons
- Frequent service outages: inability to respond to customers during downtimes.
- Poor customer support: lack of responsiveness, generic answers, and buck-passing.
- Lack of customization: inability to adjust settings for specific business needs, such as setting business hours for live chat.
- Integration issues: inconsistent performance and limited integration options with social media platforms.
Screenshots
Streamline your customer experience with automation and AI
Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!
Key Features
- All support channels in one place: email, chat, social, voice, and SMS
- Enable customers to self-serve support with FAQ and Order Management
- Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
- Connect with 100+ ecommerce-specific app integrations for unified customer data
- Increased conversions with AI-powered product recommendations & chat campaigns
Gorgias: Helpdesk, Chat & FAQ FAQs
No. Gorgias: Helpdesk, Chat & FAQ pricing starts at $10. For more details about Gorgias: Helpdesk, Chat & FAQ pricing, check here.
Get in Touch
with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.