Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Developed by Gorgias Inc.
App Overview
Gorgias is an all-in-one helpdesk solution designed to streamline customer support for Shopify stores. By integrating seamlessly with your Shopify store and connecting multiple support channels like email, chat, social media, voice, and SMS, Gorgias centralizes customer interactions in a single platform. It enhances efficiency by automating routine tasks such as order updates and refunds via its AI-powered agent, allowing your team to focus on personalized customer engagement. Additionally, it empowers customers with self-service options through FAQs and Order Management, reducing response times and improving satisfaction. With over 100 app integrations, Gorgias ensures unified customer data, while features like AI-driven product recommendations and chat campaigns help boost conversions and sales.
Pros
- Seamless onboarding: Quick and hassle-free setup, eliminating complex processes.
- Comprehensive platform: Centralizes all customer support aspects, enabling efficient agent collaboration.
- Intuitive interface: User-friendly dashboard simplifies rule creation and macro updates, empowering users with control.
- Outstanding customer support: Responsive and proactive tech support, offering personalized assistance and resolving complex issues.
Cons
- Frequent service outages: inability to respond to customers during downtimes.
- Poor customer support: lack of responsiveness, generic answers, and buck-passing.
- Lack of customization: inability to adjust settings for specific business needs, such as setting business hours for live chat.
- Integration issues: inconsistent performance and limited integration options with social media platforms.
Screenshots
Leading AI-powered conversational commerce platform for brands
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
Key Features
- Helpdesk built for scale: Manage all customer conversations in one unified inbox
- Autonomous ticket resolution: AI Agent handles end-to-end support
- AI Shopping Assistant: Recommend products and guide shoppers in real time
- Unified commerce stack: 100+ integrations to power the full customer journey
- Actionable analytics: Turn customer conversations into insights to drive revenue
Gorgias: AI, Helpdesk & Chat FAQs
No. Gorgias: AI, Helpdesk & Chat pricing starts at $10. For more details about Gorgias: AI, Helpdesk & Chat pricing, check here.
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with us
Whether you need more information on how LetsMetrix can help enhance your Shopify experience, or require technical support, don't hesitate to contact us. We're available 24/7 via email, phone, or live chat to ensure you have all the assistance you need.
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